Contemporary Issues in Social Media Marketing

Häftad, Engelska, 2017

659 kr

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In a short time span, social media has transformed communication, as well as the way consumers buy, live and utilize products and services. Understanding the perspectives of both consumers and marketers can help organizations to design, develop and implement better social media marketing strategies. However, academic research on social media marketing has not kept pace with the practical applications and this has led to a critical void in social media literature. This new text expertly bridges that void.Contemporary Issues in Social Media provides the most cutting edge findings in social media marketing, through original chapters from a range of the world’s leading specialists in the area. Topics include:• The consumer journey in a social media world• Social media and customer relationship management (CRM)• Social media marketing goals and objectives• Social media and recruitment• Microblogging strategyAnd many more.The book is ideal for students of social media marketing, social media marketing professionals, researchers and academicians who are interested in knowing more about social media marketing. The book will also become a reference resource for those organizations which want to use social media marketing for their brands.

Produktinformation

Utgivningsdatum2017-07-27
Mått156 x 234 x 19 mm
Vikt476 g
FormatHäftad
SpråkEngelska
Antal sidor328
FörlagTaylor & Francis Ltd
ISBN9781138679184

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TABLE OF CONTENTSChapter 1 Citizen relationship management by the Government of India through social media channels. Rajan Gupta, Saibal Pal and Sunil K. MuttooChapter 2 Academia goes social media, MOOC, SPOC, SMOC, and SSOC: The digital transformation of higher education institutions and universities. Andreas KaplanChapter 3 Integrating community and relationship building into universities’ social media marketing: Implications from a case study. Jenny HouChapter 4 Social media marketing for B2B: From information to decision to retention.Roisin Vize and Monique SherrettChapter 5 Social media stakeholder co-creation of celebrities as human brands.Dave CentenoChapter 6 Social recruitment: Investing in social currency.Arti Sharma and Arunava GhoshChapter 7 The struggle of secrecy, safety, and security of Social Media and SmartphonesRonald M. Zochalski, Jr.Chapter 8 Creating, contributing and consuming behaviour: How rational and afffective appeals in social media facilitate engagementRebecca Dolan, Jodie Conduit and John FahyChapter 9 Social media engagement and return on engagement. Ritu SrivastavaChapter 10 The consumer engagement/return on social media engagement interface: Development of a conceptual model. Linda D. Hollebeek, Associate Professor, Montpellier Business School/NHH Norwegian School of Economics Chapter 11 An unexpected journey: The influence of social media on consumer decision-making. Wolgang Weitzl and Clemens HutzingerChapter 12 Network based choice formation: A review in the context of online communities. Shameek Sinha and Sreyaa Guha Chapter 13 Creepy and intrusive: A consumers’ perspective of online personalized advertisements. Arlonda Stevens and Casey NewmeyerChapter 14 Social media measurement and monitoring. Mudra Mukesh and Anand RaoChapter 15 Attitude towards brands and advertisements: Qualitative and thematic analysis of social media data. Emmanuel Mogaji and Temitope FarinloyeChapter 16 Strategizing social media presence.Francesca PucciarelliChapter 17 Salient role and centrality of trust in social media marketing.Anil Bhat and Nirankush DattaChapter 18 Trust relationships in social networks: A typology of strategies for communication between companies and their consumers.Zandra Balbinot and Sandrine Prom TepChapter 19 Like-influencer framework: A study of factors influencing click of `Like’ option by users on Facebook.Rashmi SharmaChapter 20 Mechanisms for incentivizing and encouraging online social interactions - an experiment analysing the role of recommendations and rewards on advertisement sharing behaviour. William FeitosaChapter 21 The rise of social media: Implications for emerging marketsOgechi AdeolaChapter 22 Profiling youth on the basis of their motivations for social media political participation: Implications for political marketers. Devinder Pal SinghChapter 23 Privacy and information trading on social media applications.Sandhya Narayanan and Richa Agrawal