Contemporary Issues in Digital Marketing

Outi Niininen teaches Digital Marketing at the University of Jyväskylä School of Business and Economics. Her research explores the use of digital technology across the Expanded Marketing Mix to understand how people interact with surrounding environment. Outi’s research has been published in, for example, Industrial Marketing Management, Journal of Business Research, Tourism Management, Tourism Analysis, Journal of Travel and Tourism Marketing and Journal of Services Marketing and she is the Co-editor in Chief for Evolving Pedagogy. Outi won the Education Publishing Awards Australia (EPAA) in the category: Tertiary (Adaptations): Teaching and Learning Resource for her Marketing Principles book in 2015.

• 1. IntroductionOuti Niininen SECTION 1: DATA ANALYTICS AND MEASUREMENT2. Understanding Big Data and its Application in the Digital Marketing LandscapeStephen Singaraju and Outi Niininen 3. Data-driven Marketing Processes: Boundaries and How to Overcome ThemHeidi Länsipuro and Heikki Karjaluoto 4. The Planning and Implementation Process of Programmatic Advertising Campaigns in Emerging MarketsThanh Tiet and Heikki Karjaluoto SECTION 2: DIGITAL TRANSFORMATION AND INNOVATIONS IN MARKETING5. The Antecedents and Outcomes of Online Consumer Brand ExperienceJoel Konttinen, Heikki Karjaluoto and Aijaz. A. Shaikh 6. User Experience of an E-commerce Website: A Case StudySaima Ritonummi and Outi Niininen 7. AI-based Voice Assistants for Digital Marketing: Preparing for Voice Marketing and Commerce Alex Mari and René Algesheime SECTION 3: CUSTOMER EXPERIENCE AND SERVICESCAPES8. The Role of Social Capital in Digitalised Retail Servicescape Jussi Nyrhinen, Mika Skippari and Terhi-Anna Wilska 9. From Places to Platforms: Examining the Transformation of ServicescapesJulie Horáková and Outi Uusitalo 10. Social Media and Consumer Power – Opportunities and Challenges for Digital Marketing Activities Augostino Vollero and Chiara Valentini SECTION 4: ETHICS AND PRIVACY IN DIGITAL MARKETING11. The Importance of Online Retailers’ Ethics for Traditional, Online and Multichannel CustomersMika Skippari, Sami Kajalo and Arto Lindblom 12. Data Obstacles and Privacy Concerns in Artificial Intelligence Initiatives Bilal Aslam, Heikki Karjaluoto and Eevi Varmavuo 13. GDPR Guidelines for Academic Research in MarketingSachiko Scheuing and Outi Niininen 14. ‘Interesting but Scary’: Customers’ Perceived Value of MyDataHeidi Haapio and Outi Uusitalo SECTION 5: THE FUTURE FOR DIGITAL MARKETING COMMUNICATIONS AND CONCLUSIONS 15. Future Look: Communicating with Customers using Digital ChannelsOuti Niininen, Stephen Singaraju, Heikki Karjaluoto, Chiara Valentini and Markus Muhonen 16. ConclusionsOuti Niininen Index

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