Connecting with Clients

For stronger, more rewarding and longer-lasting client relationships

Häftad, Engelska, 2021

209 kr

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CLIENT RELATIONSHIPSFinding some clients difficult to understand?Confused when they say one thing but mean another?Need better, more useful feedback?Sometimes feel on the back-foot?Have trouble managing client expectations?Wonder why they seem impossible to please?Concerned about being blind-sided by unexpected client loss?THIS BOOK IS YOUR LIFELINEConnecting with Clients contains new ideas derived from the world's leading relationship expertsInsights from over 500,000 pieces of client feedback worldwideWith tips and guidance from an adman, organisational change agent, couples' counsellor and co-founder of The Client Relationship ConsultancyDip into short chapters and discover a valuable insight on every pageREJUVENATE YOUR CLIENT RELATIONSHIPSWith the help of this book, you will be able to:Evaluate your client relationships and diagnose issuesRecognise your part in a problemObtain useful and clear feedbackUnderstand, relate to and communicate with your clientsManage yourself and your team membersGet the best from your clients so that they get the best from youCONNECTING WITH CLIENTS WILL SAVE YOU TIME, EFFORT AND MONEY AND MAKE LIFE MORE ENJOYABLE.

Produktinformation

Utgivningsdatum2021-03-30
Mått137 x 213 x 20 mm
Vikt409 g
FormatHäftad
SpråkEngelska
Antal sidor352
FörlagHarriman House Publishing
ISBN9780857198594

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Paul Cowan is a relationship specialist. He had a successful career in leading international advertising agencies and opened his own agency. Fascinated by the effect of the interplay of internal and client relationships he studied at the University of Surrey Business School and Metanoia/Middlesex University, becoming a change agent and psychotherapist. He worked with individuals and couples and consulted with teams and organisations. He specialises in client relationships and works internationally to facilitate change between agencies and their clients. He co-founded the Client Relationship Consultancy and the Customer Relationship Consultancy. This is his first book.