Competing with Information

Don Marchand, International Institute of Management Development (IMD), Lausanne, SwitzerlandIMD is an independent not-for-profit foundation based in Switzerland. IMD was set up over 50 years ago by a few leading corporations to address the real challenges that leading managers face in everyday business. Since then, IMD has been working closely with businesses to develop people through a number of different courses at Executive and MBA level. IMD takes a Real World. Real Learning approach that combines academic rigour with practical solutions. IMD is a truly international school, with faculty from 18 countries, close links with over 130 corporations worldwide, and was ranked in Business Week and the US News & World Report in 1997 as one of the world's most eminent business schools.

• Foreword Preface Acknowledgements Part One Competing with Information -A Role for Every Manager 1 Why Information is the Responsibility of Every Manager Donald Marchand 2 Creating Business Value with Information Donald Marchand Part Two Putting Information to Work Section A Adding Value with Customers 3 Using Information to Bond with Customers Jacques Horovitz 4 Information as a Service to the Customer Jacques Horovitz 5 Releasing the Power of Market Sensing Sean Meehan 6 Decisions at the Speed of Light -The Impact of Information Technology John Walsh Section B Creating New Reality 7 From Information to Knowledge -How Managers Learn Xavier Gilbert 8 From Information and Knowledge to Innovation Jean-Philippe Deschamps Section C Reducing Costs 9 Co-configuration: Efficient Personalization through Information and IT Andrew Boynton and Bart Victor 10 Using Information for Strategic Cost Reduction Robert Howell Section D Minimizing Risks 11 Information and the Management of Risk Stewart Hamilton 12 Controlling Risks Stewart Hamilton Part Three How your Company can Compete with Information 13 Competing with Information - a Diagnostic for Managers Donald Marchand 14 Open Company Values: Transforming Information into Knowledge-Based Advantages Piero Morosini 15 The New Wave of Business Process Redesign and IT in Demand and Supply Chain Management Donald Marchand 16 The IT Advantage: Competing Globally with Business Flexibility and Standardization Donald Marchand 17 Building E-Commerce Capabilities: the Four-Net Challenge Donald Marchand Contributors Index

Competing with Information is a useful handbook for anyone utterly confused by, or just interested in getting to grips with, the whole area of information and knowledge management." (Sunday Business Post, 16th July 2000) "...well argued..." (Long Range Planning, Vol. 34 2001)