Compassion, Caring and Communication

• CONTENTSCODE OF CONDUCT AND CARE PROVISIONCOMPASSIONUnconditional Positive RegardMalignant Social PsychologyUsing a Strengths Based ApproachPerson Centred CareHolistic CareCARINGCare PlanningCare PathwaysThe Caring Model Dignity and PrivacyRespecting OthersReligionBuddhismChristianityHinduismIslamJudaismSikhismCultureSpiritualityQuality of CareComplaints Incident reportingReflective PracticeClinical SupervisionClinical GovernanceClinical Practice BenchmarkingCOMMUNICATIONTypes ofActive ListeningCommunication ProblemsAssessing Communication

"What a breath of fresh air! Finally a book for student nurses that addresses one of the most fundamental elements of nursing that so often gets forgotten along the way. [...] Excellent value for money and an excellent addition to the Student Nurse Survival Guide series!" - Sarah McGlen, Nursing Student "This compact, spiral bound, laminated survival guide will appeal to nursing students and healthcare assistants wanting basic information on the fundamental components of person-centred care. It will also appeal to experienced nurses who have perhaps lost their way and need a reminder of why they came into nursing in the first place. [...] There are useful insights into critical junctures, what we can do to make a difference, putting ourselves in the patient's shoes, meeting spiritual needs, encouraging reflective practice and dealing with complaints. At £5.99, this book is tremendous value for money." - Nursing Standard