Communicating Knowledge

Denise Bedford is faculty of Georgetown University, a Visiting Scholar at University of Coventry, and Distinguished Practitioner, U.S. Department of State. She is a retired Senior Information Officer, World Bank, and retired Goodyear Professor of Knowledge Management, Kent State University. She has previously worked for Intel, NASA, University of California, and Stanford University.Ira Chalphin is an Information Technology consultant, specializing in knowledge management with clients including the United States Agency for International Development (USAID) and the Washington Metropolitan Area Transportation Agency (WMATA) and the World Bank Group. Previously, he worked for the British Government’s Departments of Trade and Industry and Employment as an international economist and national expert at negotiations at the European Council of Ministers, European Union.Karen Dietz is a narrative specialist who has worked with Fortune 500 companies, non-profits, and entrepreneurs. She is a pioneer in business narratives, a TEDx speaker, the co-author of Business Storytelling for Dummies, and a contributor to eight books on business storytelling.Karla Phlypo was Academic Coordinator at Walden University focused on online self-directed learning and skill building in the Management PhD program. She has presented internationally on online education, innovation, communications, and high performing teams. She previously worked for General Motors as Global Knowledge Manage in charge of engineering technical memory.

• Section 1. Communicating KnowledgeChapter 1. Shifting Landscape of Organizational Communications Chapter 2. Communicating Knowledge in the New World of Work Chapter 3. Knowledge Capital and Knowledge Mobilization Chapter 4. Designing Management Communication for the Knowledge Economy  Section 2. Communicating Knowledge AssetsChapter 5. Communicating Human CapitalChapter 6. Communicating Structural CapitalChapter 7. Communicating Relational Capital Section 3. Key Issues in Knowledge Communications  Chapter 8. Discernment as a Management IssueChapter 9. Listening as a Management IssueChapter 10. Facilitation as a Management IssueChapter 11. Decision Making as a Management IssueChapter 12. Team Building as a Management IssueSection 4. Building Communications Competencies and Capacity Chapter 13. Building Communications Competencies Chapter 14. Building Communications CapacityAppendix A. Pulling it all Together