Kathleen Fraser, MSN, MHA, RN-BC, CCM, CRRN, served on the Case Management Society of America’s (CMSA’s) National Board of Directors, holding four positions, the last being the office of national president (from 2014 through 2016), then became CMSA’s national executive director immediately following her presidency. She also became a master trainer for CMSA’s Integrated Case Management program, which led to this manual.Rebecca Perez, MSN, RN, CCM, FCM is an experienced Registered Nurse with a master's degree in nursing, is a Certified Case Manager, a member of the Omega Gamma Chapter of Sigma Theta Tau International Nursing Honor Society, Capella University National Society of Leadership and Success, and a member of the National Quality Forum Leadership Consortium. Her most recent works are primary author for Case Management Society of America Integrated Case Management: A manual for Case Managers by Case Managers, Second Edition, CMSA's Case Management Adherence Guide 2020, CMSA's Case Management Adherence and Transition of Care Guide for Clostridiodes difficile, and CMSA's Case Management Adherence and Transitions of Care Guide for Hepatic Encephalopathy. She is the author of numerous professional articles and resources for CMSA, and speaker on case management topics. She is the Senior Manager of Education for CMSA and Executive Director for the Case Management Society Foundation. She was recently awarded a Fellow in Case Management designation.Corine Latour, PhD, RN, is the director of the School of Nursing at the University of Applied Sciences, Amsterdam, Netherlands. She is an associate professor for integrated psychiatric and somatic care at the university and is a contributor to the development of integrated case management in partnership with the Case Management Society of America (CMSA).

• ContentsForeword by Mary McLaughlin Davis, DNP, MSN, ACNS-BC, NEA-BC, CCMPrefaceAcknowledgmentsPART I: Introduction to Integrated Case Management and Its Models1. The Evolution of Case Management and the Professional Case Manager2. Mechanics of Integrated Case Management, Health Complexity, and Integration Between Behavioral Health and Physical Health3. Global Models of Integrated Case ManagementPART II: Assessment of Patient Populations Using Integrated Case Management4. Assessing the Adult Patient Through Application of the Integrated Case Management Complexity Assessment Grid5. Assessing the Pediatric Patient Using the Integrated Case Management Complexity Assessment Grid6. Common Physical and Mental Health ConditionsPART III: Strategies for Optimal Patient Communication and Outcomes With Integrated Case Management7. Addressing Social Determinants: Clinical Versus Nonclinical Issues8. Motivational Interviewing and Shared Decision Making for the Medically Complex Patient and Family CaregiverPART IV: Transitions of Care and Accreditation Care in Integrated Case Management9. Interdisciplinary Care Teams Fostering Successful Transitions of Care10. Professional Case Management Accreditation Care Coordination Measures and OutcomesAppendix A. CMSA’s Definition of Professional Case Management and the Standards of Professional Case Management PracticeAppendix B. Interdisciplinary Case Management TeamAppendix C. Triggers for Integrated Case Management InterventionAppendix D. Adult Integrated Case Management Complexity GridAppendix E. Adult Integrated Case Management Complexity Grid Elements and Rating ScalesAppendix F. Pediatric Integrated Case Management Complexity GridAppendix G. Pediatric Integrated Case Management Complexity Grid Elements and Rating ScalesAppendix H. ICM-CAG Scoring SheetAppendix I. PIM-CAG Scoring SheetAppendix J. Definition of TermsAppendix K. AbbreviationsAppendix L. Suggested Scripted Interview QuestionsIndex

"It's a useful manual that can be used by novice and experienced case managers."

Kathleen Fraser, MSN, MHA, RN-BC, CCM, CRRN, served on the Case Management Society of America’s (CMSA’s) National Board of Directors, holding four positions, the last being the office of national president (from 2014 through 2016), then became CMSA’s national executive director immediately following her presidency. She also became a master trainer for CMSA’s Integrated Case Management program, which led to this manual.Rebecca Perez, MSN, RN, CCM, FCM is an experienced Registered Nurse with a master's degree in nursing, is a Certified Case Manager, a member of the Omega Gamma Chapter of Sigma Theta Tau International Nursing Honor Society, Capella University National Society of Leadership and Success, and a member of the National Quality Forum Leadership Consortium. Her most recent works are primary author for Case Management Society of America Integrated Case Management: A manual for Case Managers by Case Managers, Second Edition, CMSA's Case Management Adherence Guide 2020, CMSA's Case Management Adherence and Transition of Care Guide for Clostridiodes difficile, and CMSA's Case Management Adherence and Transitions of Care Guide for Hepatic Encephalopathy. She is the author of numerous professional articles and resources for CMSA, and speaker on case management topics. She is the Senior Manager of Education for CMSA and Executive Director for the Case Management Society Foundation. She was recently awarded a Fellow in Case Management designation.Corine Latour, PhD, RN, is the director of the School of Nursing at the University of Applied Sciences, Amsterdam, Netherlands. She is an associate professor for integrated psychiatric and somatic care at the university and is a contributor to the development of integrated case management in partnership with the Case Management Society of America (CMSA).

• ContentsForeword by Mary McLaughlin Davis, DNP, MSN, ACNS-BC, NEA-BC, CCMPrefaceAcknowledgmentsPART I: Introduction to Integrated Case Management and Its Models1. The Evolution of Case Management and the Professional Case Manager2. Mechanics of Integrated Case Management, Health Complexity, and Integration Between Behavioral Health and Physical Health3. Global Models of Integrated Case ManagementPART II: Assessment of Patient Populations Using Integrated Case Management4. Assessing the Adult Patient Through Application of the Integrated Case Management Complexity Assessment Grid5. Assessing the Pediatric Patient Using the Integrated Case Management Complexity Assessment Grid6. Common Physical and Mental Health ConditionsPART III: Strategies for Optimal Patient Communication and Outcomes With Integrated Case Management7. Addressing Social Determinants: Clinical Versus Nonclinical Issues8. Motivational Interviewing and Shared Decision Making for the Medically Complex Patient and Family CaregiverPART IV: Transitions of Care and Accreditation Care in Integrated Case Management9. Interdisciplinary Care Teams Fostering Successful Transitions of Care10. Professional Case Management Accreditation Care Coordination Measures and OutcomesAppendix A. CMSA’s Definition of Professional Case Management and the Standards of Professional Case Management PracticeAppendix B. Interdisciplinary Case Management TeamAppendix C. Triggers for Integrated Case Management InterventionAppendix D. Adult Integrated Case Management Complexity GridAppendix E. Adult Integrated Case Management Complexity Grid Elements and Rating ScalesAppendix F. Pediatric Integrated Case Management Complexity GridAppendix G. Pediatric Integrated Case Management Complexity Grid Elements and Rating ScalesAppendix H. ICM-CAG Scoring SheetAppendix I. PIM-CAG Scoring SheetAppendix J. Definition of TermsAppendix K. AbbreviationsAppendix L. Suggested Scripted Interview QuestionsIndex

"It's a useful manual that can be used by novice and experienced case managers."

Kathleen Fraser, MSN, MHA, RN-BC, CCM, CRRN, served on the Case Management Society of America’s (CMSA’s) National Board of Directors, holding four positions, the last being the office of national president (from 2014 through 2016), then became CMSA’s national executive director immediately following her presidency. She also became a master trainer for CMSA’s Integrated Case Management program, which led to this manual.Rebecca Perez, MSN, RN, CCM, FCM is an experienced Registered Nurse with a master's degree in nursing, is a Certified Case Manager, a member of the Omega Gamma Chapter of Sigma Theta Tau International Nursing Honor Society, Capella University National Society of Leadership and Success, and a member of the National Quality Forum Leadership Consortium. Her most recent works are primary author for Case Management Society of America Integrated Case Management: A manual for Case Managers by Case Managers, Second Edition, CMSA's Case Management Adherence Guide 2020, CMSA's Case Management Adherence and Transition of Care Guide for Clostridiodes difficile, and CMSA's Case Management Adherence and Transitions of Care Guide for Hepatic Encephalopathy. She is the author of numerous professional articles and resources for CMSA, and speaker on case management topics. She is the Senior Manager of Education for CMSA and Executive Director for the Case Management Society Foundation. She was recently awarded a Fellow in Case Management designation.Corine Latour, PhD, RN, is the director of the School of Nursing at the University of Applied Sciences, Amsterdam, Netherlands. She is an associate professor for integrated psychiatric and somatic care at the university and is a contributor to the development of integrated case management in partnership with the Case Management Society of America (CMSA).

• ContentsForeword by Mary McLaughlin Davis, DNP, MSN, ACNS-BC, NEA-BC, CCMPrefaceAcknowledgmentsPART I: Introduction to Integrated Case Management and Its Models1. The Evolution of Case Management and the Professional Case Manager2. Mechanics of Integrated Case Management, Health Complexity, and Integration Between Behavioral Health and Physical Health3. Global Models of Integrated Case ManagementPART II: Assessment of Patient Populations Using Integrated Case Management4. Assessing the Adult Patient Through Application of the Integrated Case Management Complexity Assessment Grid5. Assessing the Pediatric Patient Using the Integrated Case Management Complexity Assessment Grid6. Common Physical and Mental Health ConditionsPART III: Strategies for Optimal Patient Communication and Outcomes With Integrated Case Management7. Addressing Social Determinants: Clinical Versus Nonclinical Issues8. Motivational Interviewing and Shared Decision Making for the Medically Complex Patient and Family CaregiverPART IV: Transitions of Care and Accreditation Care in Integrated Case Management9. Interdisciplinary Care Teams Fostering Successful Transitions of Care10. Professional Case Management Accreditation Care Coordination Measures and OutcomesAppendix A. CMSA’s Definition of Professional Case Management and the Standards of Professional Case Management PracticeAppendix B. Interdisciplinary Case Management TeamAppendix C. Triggers for Integrated Case Management InterventionAppendix D. Adult Integrated Case Management Complexity GridAppendix E. Adult Integrated Case Management Complexity Grid Elements and Rating ScalesAppendix F. Pediatric Integrated Case Management Complexity GridAppendix G. Pediatric Integrated Case Management Complexity Grid Elements and Rating ScalesAppendix H. ICM-CAG Scoring SheetAppendix I. PIM-CAG Scoring SheetAppendix J. Definition of TermsAppendix K. AbbreviationsAppendix L. Suggested Scripted Interview QuestionsIndex

"It's a useful manual that can be used by novice and experienced case managers."