Change and Continuity Management in the Public Sector

Dr. Rebecca Dalli Gonza (PhD) is a lecturer at the Department for Construction and Property Management. She is a registered and certified civil engineer by the Chamber of Architects, Malta, and founded a business advisory service to assist businesses in taking strategic decisions in 2013. Dr. Simon Grima (PhD) is the Head of the Insurance Department and a Senior Lecturer at the University of Malta. He served as the President of the Malta Association of Risk Management (MARM) and Malta Association of Compliance, and has over 25 years of experience in in Financial Services, Internal Controls, Investments and IT.

• Figures and tables Abbreviations 1. Introduction – Setting a Standard for Service 2. Public Sector Responses to Radical Change: An Analysis of Theoretical Models 3. Public Sector Cases: Decision-Making and Response 4. The Results 5. Conclusions and Reflections Appendix Bibliography

This book details an approach to dealing with crisis situations and rapid change in the public sector using an eight-point model, the DALI model, to help public sector organizations efficiently use resources while managing change. Based on a qualitative research study, the model examines internal staff processes to produce a shift and includes the customer perspective. It focuses on connection, capacity, governance, standards, networks, policy, training, and process improvement and discusses theoretical models of public sector responses to radical change; case studies of decision-making in response to rapid change, namely Malta's response to the Libya crisis, fire and rescue restructuring in Scotland, and an emergency department overload in Malta, and application of the model to them; and the role of timing, reform, productivity, and preparedness.