Edited by Kristen Collett-Schmitt, Teaching Professor, Department of Finance and Associate Dean, Undergraduate and Specialized Master's Programs, Mendoza College of Business, University of Notre Dame and Jessica McManus Warnell, Teaching Professor, Department of Management & Organization and Rex and Alice A. Martin Faculty Director, Notre Dame Deloitte Center for Ethical Leadership, Mendoza College of Business, University of Notre Dame, USA

• ContentsForeword xviAcknowledgments xvii1 Introduction to cases on inclusive leadership 1Kristen Collett-Schmitt andJessica McManus WarnellPART I INDIVIDUAL-LEVEL CONSIDERATIONS2 The prosecutor loses the case: Eagle Sunnyside Bankand the importance of cultural intelligence 4Karen Meyers and Chelsea Green3 From frustration to innovation: Jun’s journey toinclusive leadership 13Kenta Koyama4 Humanistic capitalism and inclusive leadership:insights from Brunello Cucinelli 20Teresa Turzo and Cecilia Chirieleison5 Women on tap: creating leadership developmentinitiatives in the alcohol industry 38Amanda G. McKendreePART II ORGANIZATIONAL-LEVEL CONSIDERATIONS6 Fostering equity in performance reviews: exploringmanagers’ experiences of a “small wins” intervention 48Alison T. Wynn, JoAnne Delfino Wehner andSofia Kennedy7 The business of pronouns 61K. Davina Frick and Christina Black8 Lion Harbour Bank: opening up a world ofopportunity with inclusive leadership in Asia 70David S. Lee9 The noose: a case study in crisis miscommunication 76Monika Hudson and Keith HunterPART III SOCIETAL-LEVEL CONSIDERATIONS10 Managing in a new country: interculturalcommunication and sustainability 84Kaori Takamoto11 Civic Ensemble: using and modeling inclusive leadership 92Christine D. Bataille, Margaret B. Shackell andJulia G. Taylor12 Field notes from Kyrgyzstan: an immersive journey ininclusive growth 101Kelly Rubey13 Leading in the age of political activism: a CEOmaneuvers political turmoil while safeguarding hercompany 114Daniel Schwake, Roni Floman and Gabriel Mitchell

‘Cases on Inclusive Leadership edited by Kristen Collett-Schmitt and Jessica McManus Warnell provides a rich and deeply varied set of teaching materials, ranging from the variety of countries and cultures represented to the types of issues discussed - organizational policies, political influences, interpersonal attitudes, and legal implications. Reading the cases is an exciting journey, pushing the learner past typical assumptions about what “inclusivity” can mean, and illustrating its true organizational, political and human significance as well as demonstrating effective strategies for optimizing its positive impacts.’

Edited by Kristen Collett-Schmitt, Teaching Professor, Department of Finance and Associate Dean, Undergraduate and Specialized Master's Programs, Mendoza College of Business, University of Notre Dame and Jessica McManus Warnell, Teaching Professor, Department of Management & Organization and Rex and Alice A. Martin Faculty Director, Notre Dame Deloitte Center for Ethical Leadership, Mendoza College of Business, University of Notre Dame, USA

• ContentsForeword xviAcknowledgments xvii1 Introduction to cases on inclusive leadership 1Kristen Collett-Schmitt andJessica McManus WarnellPART I INDIVIDUAL-LEVEL CONSIDERATIONS2 The prosecutor loses the case: Eagle Sunnyside Bankand the importance of cultural intelligence 4Karen Meyers and Chelsea Green3 From frustration to innovation: Jun’s journey toinclusive leadership 13Kenta Koyama4 Humanistic capitalism and inclusive leadership:insights from Brunello Cucinelli 20Teresa Turzo and Cecilia Chirieleison5 Women on tap: creating leadership developmentinitiatives in the alcohol industry 38Amanda G. McKendreePART II ORGANIZATIONAL-LEVEL CONSIDERATIONS6 Fostering equity in performance reviews: exploringmanagers’ experiences of a “small wins” intervention 48Alison T. Wynn, JoAnne Delfino Wehner andSofia Kennedy7 The business of pronouns 61K. Davina Frick and Christina Black8 Lion Harbour Bank: opening up a world ofopportunity with inclusive leadership in Asia 70David S. Lee9 The noose: a case study in crisis miscommunication 76Monika Hudson and Keith HunterPART III SOCIETAL-LEVEL CONSIDERATIONS10 Managing in a new country: interculturalcommunication and sustainability 84Kaori Takamoto11 Civic Ensemble: using and modeling inclusive leadership 92Christine D. Bataille, Margaret B. Shackell andJulia G. Taylor12 Field notes from Kyrgyzstan: an immersive journey ininclusive growth 101Kelly Rubey13 Leading in the age of political activism: a CEOmaneuvers political turmoil while safeguarding hercompany 114Daniel Schwake, Roni Floman and Gabriel Mitchell

‘Cases on Inclusive Leadership edited by Kristen Collett-Schmitt and Jessica McManus Warnell provides a rich and deeply varied set of teaching materials, ranging from the variety of countries and cultures represented to the types of issues discussed - organizational policies, political influences, interpersonal attitudes, and legal implications. Reading the cases is an exciting journey, pushing the learner past typical assumptions about what “inclusivity” can mean, and illustrating its true organizational, political and human significance as well as demonstrating effective strategies for optimizing its positive impacts.’

Edited by Kristen Collett-Schmitt, Teaching Professor, Department of Finance and Associate Dean, Undergraduate and Specialized Master's Programs, Mendoza College of Business, University of Notre Dame and Jessica McManus Warnell, Teaching Professor, Department of Management & Organization and Rex and Alice A. Martin Faculty Director, Notre Dame Deloitte Center for Ethical Leadership, Mendoza College of Business, University of Notre Dame, USA

• ContentsForeword xviAcknowledgments xvii1 Introduction to cases on inclusive leadership 1Kristen Collett-Schmitt andJessica McManus WarnellPART I INDIVIDUAL-LEVEL CONSIDERATIONS2 The prosecutor loses the case: Eagle Sunnyside Bankand the importance of cultural intelligence 4Karen Meyers and Chelsea Green3 From frustration to innovation: Jun’s journey toinclusive leadership 13Kenta Koyama4 Humanistic capitalism and inclusive leadership:insights from Brunello Cucinelli 20Teresa Turzo and Cecilia Chirieleison5 Women on tap: creating leadership developmentinitiatives in the alcohol industry 38Amanda G. McKendreePART II ORGANIZATIONAL-LEVEL CONSIDERATIONS6 Fostering equity in performance reviews: exploringmanagers’ experiences of a “small wins” intervention 48Alison T. Wynn, JoAnne Delfino Wehner andSofia Kennedy7 The business of pronouns 61K. Davina Frick and Christina Black8 Lion Harbour Bank: opening up a world ofopportunity with inclusive leadership in Asia 70David S. Lee9 The noose: a case study in crisis miscommunication 76Monika Hudson and Keith HunterPART III SOCIETAL-LEVEL CONSIDERATIONS10 Managing in a new country: interculturalcommunication and sustainability 84Kaori Takamoto11 Civic Ensemble: using and modeling inclusive leadership 92Christine D. Bataille, Margaret B. Shackell andJulia G. Taylor12 Field notes from Kyrgyzstan: an immersive journey ininclusive growth 101Kelly Rubey13 Leading in the age of political activism: a CEOmaneuvers political turmoil while safeguarding hercompany 114Daniel Schwake, Roni Floman and Gabriel Mitchell

‘Cases on Inclusive Leadership edited by Kristen Collett-Schmitt and Jessica McManus Warnell provides a rich and deeply varied set of teaching materials, ranging from the variety of countries and cultures represented to the types of issues discussed - organizational policies, political influences, interpersonal attitudes, and legal implications. Reading the cases is an exciting journey, pushing the learner past typical assumptions about what “inclusivity” can mean, and illustrating its true organizational, political and human significance as well as demonstrating effective strategies for optimizing its positive impacts.’