Case Studies in Work, Employment and Human Resource Management

Edited by Tony Dundon, Professor of Employment Relations and Human Resource Management, University of Limerick, Ireland and the Work and Equalities Institute, University of Manchester, UK and Adrian Wilkinson, Distinguished Professor, Department of Management, Griffith Business School, Griffith University, Australia

• Contents:1 Work, employment and human resource management: Case study applications 1Tony Dundon and Adrian WilkinsonSECTION I PEOPLE RESOURCING2 Fishing for diversity in legal talent pools: Recruiting early talent at Pinsent Masons 7Dora Scholarios and Scott A. Hurrell3 Rethinking the selection process in Saltire Brokers 14Scott A. Hurrell, Giuliana Mazzoni and Dora Scholarios4 Defending wellbeing at work: A case study on autism 20Alan Roe and Alexandra Athelstan-Price5 Flexibility in recession and recovery 25Stewart Johnstone and Stephen ProcterSECTION II HR STRATEGY, REWARDS AND PERFORMANCE6 Determinants of human resource management strategy in a franchise 32Ashlea Kellner7 Contribution based pay in local government 39Mathew Johnson8 A high performance work system in a multi-stakeholder context 45Eva Knies, Peter Leisink and Paul Boselie9 Performance management: Rewarding for performance at Sprooker Inc. 52Ryan B. Gould and Wayne O’Donohue10 Gender pay gaps at Southside University Hospital Trust 59Carol Woodhams, Sheila Wild and Carol Atkinson11 The campaign for a ‘real Living Wage’ 67Peter Prowse, Tony Dobbins and Ray FellsSECTION III WORKPLACE RELATIONS AND VOICE12 Employee voice and transnational regulation: Double-breasting at BritCo 76Niall Cullinane, Tony Dundon, Jimmy Donaghey, Eugene Hickland and Tony Dobbins13 Is Ryanair the Southwest Airlines of Europe? 80Geraint Harvey and Peter Turnbull14 Uber and the problem of regulatory arbitrage 90Michael Walker15 Public sector employee engagement initiatives and employee voice results 95Russell Robinson16 Resistance, mischief and misbehavior @ The Jad-Gin Co. (JGC) 100Caroline Murphy, Lorraine Ryan and Tony Dundon17 The divided workforce: Zero hours work at Sports Direct 105Michelle O’SullivanSECTION IV HUMAN RESOURCE DEVELOPMENT, DIVERSITY, SKILLSAND TRAINING18 Learning from doing and telling at work 112James Brooks, Irena Grugulis and Hugh Cook19 For some or all? Debating the value of inclusive and exclusive approaches totalent management 118Sharna Wiblen20 What is competence? Theory, policy and practice 123Jonathan Winterton and Travis Turnbow21 Gender at Victoria Police: A long way travelled 129Georgina Caillard and Julie Wolfram Cox22 Workplace bullying at Neptune Plc 137Ria Deakin and Helge Hoel23 New forms of worker organising: Sex work in Argentina 142Kate HardySECTION V CULTURE AND JOB QUALITY24 System error, restart? Allegations of sex discrimination at Microsoft Corp. 148Anthony Rafferty25 Changing organisational hierarchies: KnowledgeLtd 156Rory Donnelly26 Worker wellbeing at Jacaranda House 161Susan Ressia, Adrian Wilkinson and Paula K. Mowbray27 What makes a good job for low-waged workers? 166Chris Warhurst and Sally Wright28 Organizing project-based work in the games industry: Two contrasting cases 172Wike Been and Noëlle Payton29 Human resource management and relationship marketing: How two organizationsleveraged tattoos to build their brand 178Andrew R. TimmingSECTION VI LEADERSHIP AND CHANGE30 Meaningless leadership 184Leo McCann31 Amazon: HRM and change in the house of neo-liberalism 191Brian Harney and Tony Dundon32 Leadership and change at Ford Motor Company 201Dan H. Langerud and Peter J. Jordan33 Implementing performance management in a public sector organisation in adeveloping country 207Thuraya Farhana Haji SaidSECTION VII INTERNATIONAL HRM34 HR function at MNC subsidiary level: Mediating challenges and tensions 216Jonathan Lavelle, Patrick Gunnigle and Sinead Monaghan35 Implementing HRM within multinational corporations: Localisation orglobal standardisation? 222Anastasia Kynighou36 Global talent and mobility in a decentralised multinational enterprise 230Anthony McDonnell, Stefan Jooss and Hugh Scullion37 Strategy and people management in China – Haier as an example 239Fang Lee Cooke38 Emiratization: Benefits and challenges of strategic and radical change in theUnited Arab Emirates 245Rachid Zeffane and Linzi Kemp39 Survival and outsourcing in the South African clothing and textiles industry:The changing fortunes of ClothTran 254Christine Bischoff and Geoffrey Wood40 Cultural and logistical preparation of expatriates 261William DespotovicSECTION VIII GLOBAL LABOUR RIGHTS41 Labor practices in Apple’s supply chains in China 266Jenny Chan42 Framing workers’ rights internationally: The case of Volkswagen andtransnational collective agreements 272Stephen Mustchin, Miguel Martínez Lucio, Michael Whittall, Fernando Rocha and Volker Telljohann43 Labour rights and global standards: What the Ali Enterprises fire tells us aboutsocial accountability and labour conditions in an international supply chain 277Jean JenkinsIndex 285

'This superb collection of research based cases illuminates cutting-edge and contemporary themes in work, employment and organisational studies within and beyond the bounds of organisations. In a context of unprecedented challenge and change to traditional employment relationships the cases provide an invaluable multi-perspective resource for educators and learners seeking to come to terms with emergent and established employment issues.'--Aoife McDermott, University of Cardiff, UK'This book, by two of the world's leading HR Professors, is a must read by HR professionals, students and academics because these case studies show the impact of HR in the world of work and employment. The individual chapters are written by distinguished senior HR academics to highlight the role that HR in the modern workplace.'--Sir Cary Cooper, CBE, University of Manchester, UK'This is a timely collection of critically-oriented and research-based cases, written by an impressive array of scholars from across the globe. Covering a plethora of themes and issues, locations, industry sectors and occupations, it provides an invaluable set of resources for teaching in human resources and employment relations subjects.'--Bill Harley, University of Melbourne, Australia