Call Center Management

Häftad, Engelska, 2007

719 kr

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Designed to provide new professional callcenter managers with a methodology for managing their callcenter in an easily understood, step by step manner.

Produktinformation

Utgivningsdatum2007-04-30
Mått213 x 276 x 8 mm
Vikt367 g
FormatHäftad
SpråkEngelska
Antal sidor100
FörlagPurdue University Press
ISBN9781557531124

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Jon Anton specializes in enhancing customer service strategy through inbound call centers and teleweb centers using the latest telecommunications and computer technology. He has assisted over 400 companies in improving their customer service strategy/delivery by the design and implementation of inbound and outbound call centers. Dr. Anton is the author of 48 papers and 5 books on customer service and call center methods; and in 1996, Call Center Magazine selecting him as an Original Pioneer of the emerging call center industry.