The EditorJoan V. Gallos is professor of leadership at the Henry W. Bloch School of Business and Public Administration at the University of Missouri-Kansas City.

• Foreword xiRonald A. HeifetzIntroduction and Acknowledgments xviiJoan V. GallosAbout the Editor xxvPart One: Framing the Issues: What Is Leadership? 1Editor’s Interlude1 What Leaders Really Do 5John P. Kotter2 Primal Leadership: The Hidden Power of Emotional Intelligence 16Daniel Goleman, Richard Boyatzis, and Annie McKee3 The Five Practices of Exemplary Leadership 26James M. Kouzes and Barry Z. Posner4 Reframing Leadership 35Lee G. Bolman and Terrence E. Deal5 When Leadership Is an Organizational Trait 50James O’ToolePart Two: Becoming a Leader, Preparing for the Opportunities 61Editor’s Interlude6 The Seven Ages of the Leader 65Warren G. Bennis7 The Traces of Talent 79Marcus Buckingham and Donald O. Clifton8 Leadership Is Authenticity, Not Style 87Bill George9 Level 5 Leadership: The Triumph of Humility and Fierce Resolve 99Jim Collins10 Thinking Gray and Free 115Steven B. Sample11 Enhancing the Psycho-Spiritual Development of Leaders: Lessons from Leadership Journeys in Asia 125Philip H. Mirvis and Karen Ayas12 Moments of Greatness: Entering the Fundamental State of Leadership 142Robert E. QuinnPart Three: Understanding the Territory, Anticipating the Challenges 155Editor’s InterludeMapping the Terrain13 Making Sense of Organizations: Leadership, Frames, and Everyday Theories of the Situation 161Joan V. Gallos14 Leadership and the Power of Position: Understanding Structural Dynamics in Everyday Organizational Life 180Michael J. SalesUnderstanding Unique Features of the Challenge15 The Boundaryless Organization: Rising to the Challenges of Global Leadership 199Ron Ashkenas, David Ulrich, Todd Jick, and Steve Kerr16 Knowledge Management Involves Neither Knowledge nor Management 221Marc S. Effron17 The Sustainability Sweet Spot: Where Profit Meets the Common Good 230Andrew W. Savitz and Karl Weber18 Leading Geeks: Technology and Leadership 244Paul Glen19 Leading in Black and White: Working Effectively Across the Racial Divide 255Ancella B. Livers and Keith A. Caver20 Managing Middlescence 271Robert Morison, Tamara J. Erickson, and Ken DychtwaldPart Four: Making It Happen 287Editor’s InterludeGetting Things Started21 The First Ninety Days of Leadership 293Michael Watkins22 What Is Our Mission? 301Peter F. Drucker23 The Power and Creativity of a Transforming Vision 305James MacGregor Burns24 Finding the Right Vision 311Burt Nanus25 Developing Strategy: The Serious Business of Play 324Loizos Heracleous and Claus D. JacobsStaying on Track26 The Leader as Politician: Navigating the Political Terrain 336Lee G. Bolman and Terrence E. Deal27 Want Collaboration? Accept—and Actively Manage—Conflict 349Jeff Weiss and Jonathan Hughes28 Creating and Managing a Learning Culture: The Essence of Leadership 362Edgar H. Schein29 Leading Change: Why Transformation Efforts Fail 370John P. Kotter30 Leading at the Enterprise Level 382Douglas A. Ready31 Execution: The Gap Nobody Knows 393Larry Bossidy and Ram Charan with Charles BurckAvoiding the Pitfalls32 The Leader as Toxin Handler: Organizational Hero and Casualty 407Peter J. Frost and Sandra Robinson33 Bad Leadership—and Ways to Avoid It 423Barbara Kellerman34 Good or Not Bad: Standards and Ethics in Managing Change 433Kim S. CameronPart Five: Sustaining the Leader 443Editor’s Interlude35 A Survival Guide for Leaders 447Ronald A. Heifetz and Marty Linsky36 Preserving Integrity, Profi tability, and Soul 463David Batstone37 Learning for Leadership: Failure as a Second Chance 478David L. Dotlich, James L. Noel, and Norman Walker38 Nourishing the Soul of the Leader: Inner Growth Matters 486Andre L. Delbecq39 Resilience and the Crucibles of Leadership 504Warren G. Bennis and Robert J. Thomas40 Choose Hope: On Creating a Hopeful Future 516Andrew RazeghiNotes and References 519Name Index 549Subject Index 557Credits 595