Dr Debra Paul is a Chartered Fellow of BCS and is the Managing Director of Assist Knowledge Development Ltd. She is a regular speaker at business analysis conferences, a founder member of the BA Manager Forum and was the chief architect for the BCS Advanced International Diploma in Business Analysis. Debra developed the Business Analysis Service Framework.James Cadle is a Chartered Fellow of BCS and a BCS oral examiner, having worked in business analysis and project management for more than 40 years. As a director of Assist Knowledge Development, he has created and presented a range of courses in his specialist subjects.

• 1. What is business analysis?2. The competencies of a business analyst3. The strategic context for business analysis4. The business analysis service framework5. Investigating the business situation6. Analysing and managing stakeholders7. Improving business services and processes8. Defining the solution9. Making the business case10. Establishing the requirements11. Documenting and modelling requirements12. Validating and managing requirements13. Delivering the requirements14. Delivering the business solutionSupplementary chapter: BCS business analysis certification portfolio

Business analysis was something I simply did, rather than thinking of it as a profession; that was until I went to the launch of the first edition of Business Analysis. As the profession of business analysis continues to evolve and adapt to a changing environment, I’m delighted that this 4th edition continues to lead the way. It remains the ‘go-to’ book and most important guide for professional business analysts. Indispensable and invaluable.Dylan Jones, Deputy Director, Department for Work and Pensions

Dr Debra Paul is a Chartered Fellow of BCS and is the Managing Director of Assist Knowledge Development Ltd. She is a regular speaker at business analysis conferences, a founder member of the BA Manager Forum and was the chief architect for the BCS Advanced International Diploma in Business Analysis. Debra developed the Business Analysis Service Framework.James Cadle is a Chartered Fellow of BCS and a BCS oral examiner, having worked in business analysis and project management for more than 40 years. As a director of Assist Knowledge Development, he has created and presented a range of courses in his specialist subjects.

• 1. What is business analysis?2. The competencies of a business analyst3. The strategic context for business analysis4. The business analysis service framework5. Investigating the business situation6. Analysing and managing stakeholders7. Improving business services and processes8. Defining the solution9. Making the business case10. Establishing the requirements11. Documenting and modelling requirements12. Validating and managing requirements13. Delivering the requirements14. Delivering the business solutionSupplementary chapter: BCS business analysis certification portfolio

Business analysis was something I simply did, rather than thinking of it as a profession; that was until I went to the launch of the first edition of Business Analysis. As the profession of business analysis continues to evolve and adapt to a changing environment, I’m delighted that this 4th edition continues to lead the way. It remains the ‘go-to’ book and most important guide for professional business analysts. Indispensable and invaluable.Dylan Jones, Deputy Director, Department for Work and Pensions

Dr Debra Paul is a Chartered Fellow of BCS and is the Managing Director of Assist Knowledge Development Ltd. She is a regular speaker at business analysis conferences, a founder member of the BA Manager Forum and was the chief architect for the BCS Advanced International Diploma in Business Analysis. Debra developed the Business Analysis Service Framework.James Cadle is a Chartered Fellow of BCS and a BCS oral examiner, having worked in business analysis and project management for more than 40 years. As a director of Assist Knowledge Development, he has created and presented a range of courses in his specialist subjects.

• 1. What is business analysis?2. The competencies of a business analyst3. The strategic context for business analysis4. The business analysis service framework5. Investigating the business situation6. Analysing and managing stakeholders7. Improving business services and processes8. Defining the solution9. Making the business case10. Establishing the requirements11. Documenting and modelling requirements12. Validating and managing requirements13. Delivering the requirements14. Delivering the business solutionSupplementary chapter: BCS business analysis certification portfolio

Business analysis was something I simply did, rather than thinking of it as a profession; that was until I went to the launch of the first edition of Business Analysis. As the profession of business analysis continues to evolve and adapt to a changing environment, I’m delighted that this 4th edition continues to lead the way. It remains the ‘go-to’ book and most important guide for professional business analysts. Indispensable and invaluable.Dylan Jones, Deputy Director, Department for Work and Pensions