Respected teacher, widely published author, and consultant to organizations in the areas of training and supervisory development. He is Professor Emeritus of Management in the Management Studies Department of the Labovitz School of Business and Economics at the University of Minnesota Duluth (UMD). McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

• Session Openers and Speaker Introductions.Icebreakers and Participant Introductions.Attention-Getters.Meaningful Stories About Life. Audience Brainteasers.Creating Discussion Groups.Audience Energizers.Encouraging Audience Participation.Reinforcing and Reviewing Key Ideas.Winding Down: Memorable Closing Activities.

Respected teacher, widely published author, and consultant to organizations in the areas of training and supervisory development. He is Professor Emeritus of Management in the Management Studies Department of the Labovitz School of Business and Economics at the University of Minnesota Duluth (UMD). McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

• Session Openers and Speaker Introductions.Icebreakers and Participant Introductions.Attention-Getters.Meaningful Stories About Life. Audience Brainteasers.Creating Discussion Groups.Audience Energizers.Encouraging Audience Participation.Reinforcing and Reviewing Key Ideas.Winding Down: Memorable Closing Activities.

Respected teacher, widely published author, and consultant to organizations in the areas of training and supervisory development. He is Professor Emeritus of Management in the Management Studies Department of the Labovitz School of Business and Economics at the University of Minnesota Duluth (UMD). McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

• Session Openers and Speaker Introductions.Icebreakers and Participant Introductions.Attention-Getters.Meaningful Stories About Life. Audience Brainteasers.Creating Discussion Groups.Audience Energizers.Encouraging Audience Participation.Reinforcing and Reviewing Key Ideas.Winding Down: Memorable Closing Activities.