Beyond the IT Productivity Paradox

Leslie P. Willcocks is a Fellow in the Oxford Institute of Information Management, Templeton College, Oxford and Visiting Professor, Erasmus Universiteit Rotterdam. He is Editor-in-Chief of the Journal of Information Technology and has an international reputation for his work in IT evaluation, outsourcing and information management. He is author of 12 books and over 120 refereed papers for journals including HBR, Sloan Management Review and Long Range Planning and was co-editor of Strategic Sourcing of Information Systems (1997), Wiley.Stephen Lester is Principal Consultant with Lucidus Management Technologies and a Research Affiliate of the Oxford Institute of Information Management. Previously she worked as Technology Change Director for Lloyds Register, London, and Change Manager for Information Technology and Engineering at Cellnet, UK. Her specialist areas are service management and IT measurement issues.

• IS THERE A PRODUCTIVITY PARADOX? Paradox Lost?: Firm-Level Evidence On the Returns to Information Systems Spending (E. Brynjolfsson & L. Hitt). In Search Of Information Technology Productivity: Assessment Issues (L. Willcocks & S. Lester). Benchmarking Organizational and IT Performance (M. van Nievelt). IT INVESTMENT APPRAISAL. Information Systems/Technology Evaluation Practices: Evidence from UK Organizations (J. Ballantine, et al.). Evaluation of Information Technology Investments: Business As Usual? (P. Powell). Evaluating Investments in IT: Findings and a Framework (B. Farbey, et al.). Managing Information Technology Resources as a Value Centre: The Leadership Challenge (N. Venkatraman). DEVELOPMENT, SOURCING AND INFRASTRUCTURE. Risk Assessment and Management Practices in Software Development (J. Ropponen). IT Projects and Assessment: Applying Benefits Funding at the California Franchise Tax Board (V. Graeser & L. Willcocks). To Outsource IT or Not?: Research on Economics and Evaluation Practice (L. Willcocks, et al.). Four Views of IT Infrastructure: Implications for IT Investments (P. Weill & M. Broadbent). TOWARDS INTERPRETIVE APPROACHES. Interpretive Evaluation Design for Information Systems (G. Walsham). Evaluation of Information Systems: A Critical Assessment (R. Hirschheim & S. Smithson). Index.