Behind the Smile, Second Edition

George Gmelch is Professor of Anthropology at the University of San Francisco and Union College. He has studied Irish Travellers, return migrants, commercial fishermen, Alaska natives, Caribbean villagers and tourism workers, and American professional baseball players. He is the author of eleven books, including (with Sharon Bohn Gmelch) Tasting the Good Life: Wine Tourism in the Napa Valley (Indiana University Press, 2011). He has written two other books on Barbados: Double Passage, which is about return migration, and The Parish behind God's Back: The Changing Culture of Rural Barbados. He has also written widely for general audiences, including the New York Times, the Washington Post, Psychology Today, and Natural History.

• Preface1. Island Tourism2. Work and Encounters in Tourism3. The AirportRedcap Wendy HusbandsTeller and Money Exchanger Joyann Springer4. The HotelTaxi Driver Trevor MappBartender Sylvan AlleyneGuest Services Director Marilyn CooperRoom Attendant (Maid) Sheralyn O'NealeSecurity Errol SobersChef Malcolm BovellManager Martin Barrow5. The BeachBeach Vendor Rosco RoachHotel Water Sports Zerphyl GreavesJet-Ski Operator Ricky HindsDive Shop Brian Rock6. The AttractionsCruise-Ship Shore Excursions Rosie HartmannIsland Bus Tours Anderson HughesCo-Pilot, Atlantis Submarines Michael WalcottTour Guide, Harrison's Cave Malika MarshallCaptain, Jolly Roger Pirate Cruises Dwayne ParryOwner-Operator, Cycling Tours Robert Quintyne7. The Research and Promotion of TourismBarbados Hotel and Tourism Association Colin JordanChief Research Officer, Ministry of Tourism Everton Gill8. ConclusionEpilogue: Student Encounters with Tourists and TourismAcknowledgmentsBibliographyIndex

The narratives are thought-provoking and Gmelch's comments are insightful. Everyone in the tourist industry should have this book on their shelves.(Anthropological Quarterly) . . . highly readable, conversational prose. . . . [Gmelch] is deserving of the most positive comparisons with Studs Terkel.(Americas) Highly readable, conversational prose. . . . [Gmelch] is deserving of the most positive comparisons with Studs Terkel.- Amanda Stronza (Americas) Provides extraordinary insight into the personal views of tourism workers in Barbados. . . . [M]ake[s] interesting and sometimes surprising reading.(The Nation (Barbados))