Leroy White is Professor of Operational Research at the University of Warwick, UK. His main research interests are management science/operational research, problem structuring methods, social network analysis, strategic partnerships, large group decision-making.Martin Kunc is Professor of Management Science, Southampton Business School, University of Southampton, UK. His interests are in behavioural decision making, system dynamics modelling and strategic management.Katharina Burger is a Lecturer in the Operations and Management Science Group at the University of Bristol, UK. Her main research interests are sustainable urban transitions, participatory methods and theories of practice.Jonathan Malpass is a Principal Researcher in the Behavioural, Organisational and System Science group at BT. His research focuses on the impact of change on both employees and customers.