This was a surprisingly quick read...and yet, for being so "quick," it really packed a punch!I loved the concepts of mapping out what-ifs in advance (with the caveat that it can all be shot "when things get real")...We often reserve the retrospective for events that didn't happen as expected, and...why is that? Seems like we could stand to study the events that go well so we can score more of them!Developing a toolkit also intrigued me, with its emphasis on skillsets and use cases for outcome achievement (focusing more on the outcome and less on the process used to get there).And, of course, the covid pandemic had to make an appearance. Bradshaw's company had focused on in-person, face-to-face training and events--so they had quite the opportunity to pivot, and quickly, when the world shut down in March 2020. Talk about putting the lessons he writes about here to good use, and to the test. The fact they succeeded is a testament that they work!