Automated Agencies

The Transformation of Government Guidance

Häftad, Engelska, 2025

Av Joshua D. Blank, Leigh Osofsky, Irvine) Blank, Joshua D. (University of California, Chapel Hill) Osofsky, Leigh (University of North Carolina

529 kr

Beställningsvara. Skickas inom 7-10 vardagar

Fri frakt för medlemmar vid köp för minst 249 kr.

Finns i fler format (1)

Inbunden

1 579 kr

Skickas inom 7-10 vardagar

Automated Agencies is the definitive account of how automation is transforming government explanations of the law to the public. Joshua D. Blank and Leigh Osofsky draw on extensive research regarding the federal government's turn to automated legal guidance through chatbots, virtual assistants, and other online tools. Blank and Osofsky argue that automated tools offer administrative benefits for both the government and the public in terms of efficiency and ease of use, yet these automated tools may also mislead members of the public. Government agencies often exacerbate this problem by making guidance seem more personalized than it is, not recognizing how users may rely on the guidance, and not disclosing that the guidance cannot be relied upon as a legal matter. After analyzing the potential costs and benefits of the use of automated legal guidance by government agencies, Automated Agencies charts a path forward for policymakers by offering detailed policy recommendations.

Produktinformation

Utgivningsdatum2025-04-10
Mått152 x 228 x 15 mm
Vikt339 g
FormatHäftad
SpråkEngelska
Antal sidor229
FörlagCambridge University Press
ISBN9781009347082

Tillhör följande kategorier

Informationsteknik: allmänt inom Data och it
Offentlig förvaltning inom Juridik
Centralt styre och förvaltning inom Samhalle och politik
Skada, kränkningar och kompensation inom Juridik
Artificiell intelligens inom Data och it
Naturvetenskap:allmänt inom Naturvetenskap och teknik
Rättsvetenskap inom Juridik

Joshua D. Blank is Professor of Law at the University of California, Irvine School of Law. His scholarship focuses on tax administration and compliance, taxpayer privacy and tax transparency, and administrative agency communication. Leigh Osofsky is the William D. Spry III Distinguished Professor of Law at the University of North Carolina School of Law. Her research focuses on the tax system, administrative law, and the ways that the federal government makes and communicates complex legal regimes.

Introduction; 1. The rise of automated customer service; 2. Automated legal guidance; 3. Simplexity. the law in plain language; 4. Simplexity in automated legal guidance; 5. View from the inside. Interviews with federal agency officials; 6. How automated legal guidance helps agencies and the public; 7. The hidden costs of automated legal guidance; 8. The democracy deficit; 9. How should automated legal guidance evolve?; 10. The future of agency communications; Conclusion.