Artificial Intelligence for Customer Relationship Management

Keeping Customers Informed

Inbunden, Engelska, 2020

AvBoris Galitsky

2 369 kr

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This research monograph brings AI to the field of Customer Relationship Management (CRM) to make a customer experience with a product or service smart and enjoyable.

Produktinformation

Utgivningsdatum2020-12-08
Mått155 x 235 x 31 mm
Vikt852 g
FormatInbunden
SpråkEngelska
SerieHuman–Computer Interaction Series
Antal sidor445
Upplaga20001
FörlagSpringer Nature Switzerland AG
ISBN9783030521660

Tillhör följande kategorier

Introduction.- Distributional Semantics for CRM: Making word2vec Models Robust by Structurizing Them.- Employing Abstract Meaning Representation to Lay the Last Mile towards Reading Comprehension.- Summarized Logical Forms for Controlled Question Answering.- Summarized Logical Forms based on Abstract Meaning Representation and Discourse Trees.- Acquiring New Definitions of Entities.- Inferring Logical Clauses for Answering Complex Multi-hop Open Domain Questions.- Managing Customer Relations in an Explainable Way.- Recognizing Abstract Classes of Text Based on Discourse.- Conversational Explainability for CRM

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