’...the authors have been able to illustrate human factors issues in aviation maintenance in an interesting and constructive way. This book will appeal to a broad audience with its blend of theory, carefully chosen examples, and exercises designed to assist readers with the application of human factors principles in aviation maintenance settings.’ Professor Gerard Fogarty, University of Southern Queensland, Australia ’...an explicit and essential guide for aviation maintenance personnel - FAA-type aircraft mechanics, CAA-type aircraft maintenance engineers, maintenance managers, regulators and aviation students.’ ROSPA Occupational and Health Journal, 2005 '... the book is an excellent reference for quality/training management investigating methods of improving quality, through improvement schemes.' The Aerospace Professional, April 2005