ANALYSIS

Dr. Richard A. Swanson is Professor Emeritus of Human Resource Development at the University of Minnesota. Following that tenure, he served as Distinguished Research Chair in the College of Business and Technology, University of Texas at Tyler. Swanson has published extensively and has consulted with organizations in the Americas, Europe, Asia, and Africa.Dr. Thomas J. Chermack is Professor of Organizational Learning, Performance and Change at Colorado State University. His research focuses on the outcomes of scenario planning and he has published extensively on the topic. He has consulted with organizations worldwide and directs the Ph.D. program at Colorado State University.

• PART ONE: Analysis Basics. Chapter 1: Linking Improvement Programs to Important Organization Goals. Chapter 2: Foundations of Performance Improvement. Chapter 3: Guidelines for Analyzing Performance. PART TWO: Diagnosing Organization Performance. Chapter 4: The Performance Diagnosis Process. Chapter 5: Constructing a Performance Improvement Proposal. Chapter 6: Data Collection Methods. Chapter 7: Documenting and Improving Work Processes. PART THREE: Workplace Expertise Boundaries. Chapter 8: The Nature of Workplace Expertise. Chapter 9: Documenting Job Descriptions. Chapter 10: Developing Task Inventories. PART FOUR: Tools for Documenting Workplace Expertise. Chapter 11: Detailing Procedure Tasks. Chapter 12: Detailing System Tasks. Chapter 13: Detailing Knowledge Tasks. Chapter 14: Multi-Dimension and Cross-Function Tasks. PART FIVE: Managing Analysis Work to Improve Performance. Chapter 15: Organizing and Prioritizing Analysis Work for Maximum Performance Impact. Chapter 16: From Analysis to Performance Improvement