Del 4 i serien Advances in Services Marketing and Management
Advances in Services Marketing and Management
Inbunden, Engelska, 1995
2 059 kr
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This title is part of a series which offers an interdisciplinary approach to the latest research and practice in services. Topics discussed in this title include the calculus of service quality and customer satisfaction and environmental and positional antecedents of management commitment to service quality.
Produktinformation
- Utgivningsdatum1995-08-25
- Mått156 x 234 x 23 mm
- Vikt710 g
- FormatInbunden
- SpråkEngelska
- SerieAdvances in Services Marketing and Management
- Antal sidor380
- FörlagEmerald Publishing Limited
- ISBN9781559388559