Action Coaching

DAVID L. DOTLICH, former executive vice president of Honeywell and Groupe Bull, is a partner in CDR International and an executive coach whose clients include Johnson & Johnson, Levi-Strauss, Merck, Arthur Andersen, and Sprint, among others. He teaches in executive education programs at the Universities of Michigan and Minnesota and is co-author of Action Learning (Jossey-Bass, 1998). He lives in Portland, Oregon. PETER C. CAIRO, former co-chair of Columbia University's Department of Organizational and Counseling Psychology, is a partner in CDR International, a worldwide consulting firm that specializes in executive coaching and development. His clients include AT&T, BellSouth, Colgate, and Merck. He lives in New York City.Both authors can be reached at www.cdr-intl.com

• PrefaceThe AuthorsIntroductionPart One: Getting Started as an Action Coach1. Action Coaching: A Brief Introduction2. The Eight Steps of Action Coaching3. Action Coach's ToolkitPart Two: The Coach's Edge: Linking Individual Motivation and Comapny Performance4. How to Coach for Individual and Company Performance5. Motivating ChangePart Three: Coaching One-to-One6. The First Meeting7. Troubleshooting8. Who's the Boss?Part Four: Coaching to Change Your Company9. Encouraging Productive Collaboration and Constructive Conflict10. Building Relationship Skills11. Developing Customer Consciousness12. Personalizing Leadership13. The Coaching EvolutionIndex

"Dotlich and Cairo have developed an incredibly powerful, practical, and thought provoking way of helping leaders simplify complex issues and drive big improvements in themselves and their organizations." --Jeffrey M. Nugent, worldwide president, Neutrogena Corporation "Every page of this book is filled with tips and techniques for making improved performance happen. Good coaching should result in action-and this book shows how it is done." --Stephen H. Rhinesmith, former chairman, American Society for Training and Development, and author, A Manager's Guide to Globalization "The global Business Olympics will demand world-class players and coaches. Action Coaching is the manual we need to produce business Olympians for the future." --Gordon Shank, executive vice president and chief marketing officer, Levi Strauss & Co.