7 Lessons in Customer Care

Di McLanachan is the founder and Director of Learning Curves. She has over 25 years experience working with clients across the UK and internationally in all aspects of business training and personal development coaching.

• : Sunday: Customer care in general: Monday: Who are the customers?: Tuesday: Elements which influence customer care: Wednesday: Enhancing customer relations: Thursday: Complaints: Friday: Setting and measuring standards: Saturday: The customer care programme