Your Consumer Rights

Angela Clark graduated with an LLM from Cambridge, having already obtained a first class honours degree in Law and Economics. She is currently lecturing at Anglia Polytechnic University, where she specialises in consumer and commercial law on the LLB degree course as well as teaching various subjects on the LLM course. Rosy Border, co-author of this title and series editor of the Pocket Lawyer series, has a first class honours degree in French and has worked in publishing, lecturing, journalism and the law. A prolific author and adapter, she stopped counting after 150 titles.

• Welcome, Buzzwords, Frequently asked questions (FAQs), 1 Think before you buy, 2 A binding contract, 3 Distance selling, 4 Buying cars, 5 Holidays from hell, 6 Contracts for services, 7 Check the small print, 8 Successful complaining, 9 See you in court, Standard letters, Non-standard letters, Useful contacts, Index