Workplace Discourse

Almut Koester is Senior Lecturer in English Language at the University of Birmingham, UK.She is author of Investigating Workplace Discourse (London, Routledge, 2006) and The Language of Work (London: Routledge,2004)

• Part I: Describing workplace discourse; 1: What is workplace discourse?; 2: Workplace Genres: Activities and Texts in Workplace Discourse; 3: What can a corpus tell us about workplace discourse?; 4: Working together and getting people to do things: directives, procedural discourse and training; Part Issues and applications in Workplace Discourse ; 5: Relationship-building at work ; 6: Communicating across cultures: English as a lingua franca and communication in the multi-ethnic workplace; 7: Teaching English for professional, occupational and business purposes; Bibliography; Index.

"Workplace Discourse provides an accessible and thought-provoking introduction to spoken and written workplace language. Koester draws upon a wide-range of diverse data sources and highlights the value of an approach that combines genre analysis and corpus linguistics. This publication will be a valuable resource for students, teachers and researchers working in the areas of discourse analysis, corpus linguistics, English language teaching and intercultural communication."