GERARD EGAN is professor of organization studies and psychology at Loyola University of Chicago. He consults to a variety of organizations worldwide including The World Bank, British Airways, and Amoco Corporation and is the author of numerous books, including the best-selling The Skilled Helper (4th edition, 1990).

• Preface xiThe Author xvWhat Goes on in the Shadows1 What is the Shadow Side? The Covert, Undiscussed, and Undiscussable Things That Drive Your Organization 32 Getting Attuned to the Shadows 17Mining Value from the Shadow Side3 Uncovering the Economics of the Shadow side 434 Becoming an Effective Behind-the-Scenes Manager 55Revealing Your Organization’s Hidden Culture5 “The Way We Do Things Here”: A Primer of Beliefs, Values, and Norms 756 Making the Culture Serve Your Business 96Managing the Shadow Side of People7 Personal Styles: The Good, the Bad, the Ugly, and the Ambiguous 1278 working with Personal Styles and Promoting Productive Relationships 1389 In-Groups, Out-Groups, Cliques, and Clubs: Finding Value in Your Organization’s Social Realities 164Positive Political Skills at Work10 Turf, Power, Agendas, and Resources: The Anatomy of Organizational Politics 19511 How to Practice Positive Politics 212Bringing It all Together12 Making the Hidden Organization Serve the Business 23313 Epilogue: Making Chaos Your Friend 256References 267Index 271

"Gerry Egan's focus on the shadow side of any organization--theinformal, implicit beliefs and practices that really distinguishone organization from anotheris a valuable insight for anyone whois serious about fundamental change." --Liam Strong, CEO, Sears,PLC "This comprehensive work puts in perspective the tremAndouseconomic benefit that managers can add to their organizations bynot only recognizing the effect of the shadow side, but managing itwell. Egan addresses these subjects in a clear, comprehensive, andcommon-sense manner." --William D. Ford, president, Amoco OilCompany