Gerhard Bosch is Professor for sociology at the university Duisburg-Essen and Vice President of the Institute for Work and Technology. He is an expert on labour market policy, working time and employment policy.Steffen Lehndorff is an economist and Director of the Working Time and Work Organisation Research Unit at the Institute of Work and Technology (Institut Arbeit und Technik, IAT), Gelsenkirchen / Germany. His major research interests include international comparative studies of employment and working-time structures and regulation and of working time, work organisation and industrial relations in services and manufacturing.

• List of Figures List of Tables Acknowledgments 1. Introduction: Service Economies Part I: Different Service Societies in Europe 2. Measuring Economic Tertiarisation 3. The Incidence of New Forms of Employment in Service Activities 4. Why Do Countries Have Such Different Service-Sector Employment Rates? 5. Services and the Employment Prospects for Women Part 2: The Organization of Service Work 6. The Family, The State, and Now The Market 7. The Reluctant Nurses 8. Work Hard, Play Hard? 9. Work Organisation and The Importance of Labour Markets in The European Retail Trade 10. Lean Banking Part 3: Common Challenges 11. The Shaping of Work and Working Time in The Service Sector 12. The Delegation of Uncertainty 13. Can Trade Unions Meet The Challenge? 14. Diversity and Regulation of Markets for Services

"Working in the Service Sector provides a valuable overview of the European Service Sector, brings together a considerable range of perspectives, and sets an impressive benchmark for comparative studies of work and organizations in terms of depth, focus, and theoretical outlook" Industrial Relations Review

Gerhard Bosch is Professor for sociology at the university Duisburg-Essen and Vice President of the Institute for Work and Technology. He is an expert on labour market policy, working time and employment policy.Steffen Lehndorff is an economist and Director of the Working Time and Work Organisation Research Unit at the Institute of Work and Technology (Institut Arbeit und Technik, IAT), Gelsenkirchen / Germany. His major research interests include international comparative studies of employment and working-time structures and regulation and of working time, work organisation and industrial relations in services and manufacturing.

• List of Figures List of Tables Acknowledgments 1. Introduction: Service Economies Part I: Different Service Societies in Europe 2. Measuring Economic Tertiarisation 3. The Incidence of New Forms of Employment in Service Activities 4. Why Do Countries Have Such Different Service-Sector Employment Rates? 5. Services and the Employment Prospects for Women Part 2: The Organization of Service Work 6. The Family, The State, and Now The Market 7. The Reluctant Nurses 8. Work Hard, Play Hard? 9. Work Organisation and The Importance of Labour Markets in The European Retail Trade 10. Lean Banking Part 3: Common Challenges 11. The Shaping of Work and Working Time in The Service Sector 12. The Delegation of Uncertainty 13. Can Trade Unions Meet The Challenge? 14. Diversity and Regulation of Markets for Services

"Working in the Service Sector provides a valuable overview of the European Service Sector, brings together a considerable range of perspectives, and sets an impressive benchmark for comparative studies of work and organizations in terms of depth, focus, and theoretical outlook" Industrial Relations Review

Gerhard Bosch is Professor for sociology at the university Duisburg-Essen and Vice President of the Institute for Work and Technology. He is an expert on labour market policy, working time and employment policy.Steffen Lehndorff is an economist and Director of the Working Time and Work Organisation Research Unit at the Institute of Work and Technology (Institut Arbeit und Technik, IAT), Gelsenkirchen / Germany. His major research interests include international comparative studies of employment and working-time structures and regulation and of working time, work organisation and industrial relations in services and manufacturing.

• List of Figures List of Tables Acknowledgments 1. Introduction: Service Economies Part I: Different Service Societies in Europe 2. Measuring Economic Tertiarisation 3. The Incidence of New Forms of Employment in Service Activities 4. Why Do Countries Have Such Different Service-Sector Employment Rates? 5. Services and the Employment Prospects for Women Part 2: The Organization of Service Work 6. The Family, The State, and Now The Market 7. The Reluctant Nurses 8. Work Hard, Play Hard? 9. Work Organisation and The Importance of Labour Markets in The European Retail Trade 10. Lean Banking Part 3: Common Challenges 11. The Shaping of Work and Working Time in The Service Sector 12. The Delegation of Uncertainty 13. Can Trade Unions Meet The Challenge? 14. Diversity and Regulation of Markets for Services

"Working in the Service Sector provides a valuable overview of the European Service Sector, brings together a considerable range of perspectives, and sets an impressive benchmark for comparative studies of work and organizations in terms of depth, focus, and theoretical outlook" Industrial Relations Review