Workforce Wake-Up Call

Workforce Wake-up Call will be edited by Robert Gandossy, Elissa Tucker, and Nidhi Verma of Hewitt Associates, LLC: Robert Gandossy is Global Leader for Hewitt Associates' Talent and Organization Consulting. Bob has been a speaker for a number of groups including Harvard Business School, Human Resources Planning Society, The Wharton School, Tom Peters Group, Yale Law School, Yale's School of Organization and Management, World at Work, American Management Association, and The Conference Board. He has spoken to audiences all over the world including Hong Kong, Singapore, Shanghai, New Delhi, Paris, London, and Brussels. Bob holds a bachelors degree from Harpur College and a Ph.D from Harvard University. Elissa Tucker is a consultant in the Research Practice at Hewitt Associates and is a member of Hewitt's Insights and Innovation Team, a thought leadership group dedicated to cutting-edge research and ideas on people and business issues.?Elissa?is also an expert on workforce trends. Nidhi Verma is a consultant on the Insights and Innovation Team at Hewitt Associates. In this position, she provides consulting and thought leadership in the area of talent management and strategic directions of the human resources function.

• Preface xiAcknowledgments xxvIntroductionAbundance,Asia, and Automation 1Daniel H. PinkPart IGet the Talent Forecast and Workforce Strategy Right 15Chapter 1Some Half-Truths about Managing People: A Call for Evidence-Based Management 17Jeffrey PfefferChapter 2Predictable Surprises: The Disasters You Should Have Seen Coming 24Michael D.Watkins and Max H. BazermanChapter 3Human Capital Investments for Pareto-Optimal Returns 38Samir J. Raza and Mark C. UbelhartChapter 4Using Workforce Analytics to Make Strategic Talent Decisions 49Matt SchuylerPart IIRevitalize the Talent Entry Processes 61Chapter 5Cutting Through the Fog: Navigating the Messy Wars for Talent 63Helen Handfield-JonesChapter 6Staffing for the Future: Next Generation Workforce Management 74Robert P. Gandossy and Tina KaoChapter 7How an Evolving Psychological Contract Is Changing Workforce Flexibility 87David E. GuestChapter 8Leading the Knowledge Nomad: An Overlooked Segment of the Workforce Explodes the Myth That Worker Mobility Comes at the Expense ofWorker Engagement 95Todd L. Pittinsky and Margaret J. ShihChapter 9What Happened to the “New Deal” with Employees? 111Peter Cappelli and Rocio BonetChapter 10Human Capital Relationship Management: Using Customer Relationship Management to Customize Employee Relationships 132Caryn Rowe and Elissa TuckerChapter 11Getting the “New” Newcomer Connected and Productive Quickly 144Rob Cross, Salvatore Parise, and Keith RollagPart IIITreat Talent Well 153Chapter 12Creating a Virtuous Spiral Organization 155Edward E. Lawler IIIChapter 13Managing Workforce Challenges in India’s IT Industry 164N. R. Narayana MurthyChapter 14Unleashing the Power of a High Performance Workforce 172Bob Campbell, Betsy Scheffel, and Nidhi VermaChapter 15Out of This World: Doing Things the Semco Way 187Ricardo SemlerChapter 16Diversity’s Next Frontier: Hard-Core Inclusion: The Hard Stuff of a Soft Concept 200Andrés TapiaChapter 17The Democratic Enterprise 212Lynda GrattonPart IVEmbrace New Age Leadership 219Chapter 18Building Tomorrow’s Leadership Pipeline 221Noel M.Tichy and Christopher M. DeRoseChapter 19The Future of Work: From “Command and Control” to “Coordinate and Cultivate” 234Thomas W. MaloneChapter 20Women in Business Leadership: What Companies Ought to Do 243Sheila WellingtonChapter 21Leadership in the Internet Age: Managing a Diverse and Dispersed Workforce 248Patricia WallaceChapter 22Workforce Diversity: A Global HR Topic That Has Arrived 255Ted ChildsChapter 23Organization as Nature Intended: Human Universals and the Employment Experience 263Nigel NicholsonNotes 273About the Contributors 293Index 317