Donald N. Lombardi is associate academic director of Seton Hall University and the principal partner of CHR/InterVista, a health care management consulting firm in Mt. Arlington, New Jersey. Dr. John R. Schermerhorn, Jr. is the Charles G. O'Bleness Professor of Management in the College of Business at Ohio University, and formerly served as Director of the Ohio University Center for Southeast Asian Studies. He earned a Ph. D. in organizational behavior from Northwestern University and an M.B.A. (with distinction) in management and international business from New York University. Dr. Schermerhorn previously taught at Tulane University, The University of Vermont, and Southern Illinois University at Carbondale, where he served as Head of the Department of Management and Associate Dean of the College of Business Administration.A specialist in general management, organizational change and interorganizational cooperation, his clients have included Corning Glass Works, Pepsico, Inc., American Bankers Association, New England Hospital Assembly, Egyptian General Petroleum Corporation, Petroleous de Venezuela, and the Vietnam Training Center for Radio and Television, among other organizations.

• Part I: Stepping Into Management 11. Meeting the Challenge 12. Doing the Right Thing 32Part II: Organizing 523. Organizing the Workplace 524. Managing Teams 905. Managing Resources 121Part III: Planning and Controlling 1636. Managerial and Supervisory Planning 1637. Keeping Things in Check 1878. Making Major Choices 212Part IV: Leading and Influencing 2449. Leading Others 24410. Motivating Others 27811. Change Leadership in the Workplace 30812. Communicating 339Endnotes 377Glossary 391Index 414

Donald N. Lombardi is associate academic director of Seton Hall University and the principal partner of CHR/InterVista, a health care management consulting firm in Mt. Arlington, New Jersey. Dr. John R. Schermerhorn, Jr. is the Charles G. O'Bleness Professor of Management in the College of Business at Ohio University, and formerly served as Director of the Ohio University Center for Southeast Asian Studies. He earned a Ph. D. in organizational behavior from Northwestern University and an M.B.A. (with distinction) in management and international business from New York University. Dr. Schermerhorn previously taught at Tulane University, The University of Vermont, and Southern Illinois University at Carbondale, where he served as Head of the Department of Management and Associate Dean of the College of Business Administration.A specialist in general management, organizational change and interorganizational cooperation, his clients have included Corning Glass Works, Pepsico, Inc., American Bankers Association, New England Hospital Assembly, Egyptian General Petroleum Corporation, Petroleous de Venezuela, and the Vietnam Training Center for Radio and Television, among other organizations.

• Part I: Stepping Into Management 11. Meeting the Challenge 12. Doing the Right Thing 32Part II: Organizing 523. Organizing the Workplace 524. Managing Teams 905. Managing Resources 121Part III: Planning and Controlling 1636. Managerial and Supervisory Planning 1637. Keeping Things in Check 1878. Making Major Choices 212Part IV: Leading and Influencing 2449. Leading Others 24410. Motivating Others 27811. Change Leadership in the Workplace 30812. Communicating 339Endnotes 377Glossary 391Index 414

Donald N. Lombardi is associate academic director of Seton Hall University and the principal partner of CHR/InterVista, a health care management consulting firm in Mt. Arlington, New Jersey. Dr. John R. Schermerhorn, Jr. is the Charles G. O'Bleness Professor of Management in the College of Business at Ohio University, and formerly served as Director of the Ohio University Center for Southeast Asian Studies. He earned a Ph. D. in organizational behavior from Northwestern University and an M.B.A. (with distinction) in management and international business from New York University. Dr. Schermerhorn previously taught at Tulane University, The University of Vermont, and Southern Illinois University at Carbondale, where he served as Head of the Department of Management and Associate Dean of the College of Business Administration.A specialist in general management, organizational change and interorganizational cooperation, his clients have included Corning Glass Works, Pepsico, Inc., American Bankers Association, New England Hospital Assembly, Egyptian General Petroleum Corporation, Petroleous de Venezuela, and the Vietnam Training Center for Radio and Television, among other organizations.

• Part I: Stepping Into Management 11. Meeting the Challenge 12. Doing the Right Thing 32Part II: Organizing 523. Organizing the Workplace 524. Managing Teams 905. Managing Resources 121Part III: Planning and Controlling 1636. Managerial and Supervisory Planning 1637. Keeping Things in Check 1878. Making Major Choices 212Part IV: Leading and Influencing 2449. Leading Others 24410. Motivating Others 27811. Change Leadership in the Workplace 30812. Communicating 339Endnotes 377Glossary 391Index 414