Wiley Pathways Business Communication

Marty Brounstein is the Principal of The Practical Solutions Group, a training and consulting firm based in the San Francisco Bay area that specializes in management and organizational effectiveness. Marty's consulting work includes one-on-one coaching with managers and executives, assistance to groups working to become productive teams, and guidance and direction for organizations establishing practices for high performance and employee retention. His training programs target management as well as employee-development issues including leadership, team development, customer service, and effective communication. As a consultant, speaker, and trainer since 1991, Marty has served a wide variety of organizations from high tech to government, for profit to non-profit. He has a bachelor's degree in education and history and a master's degree in industrial relations. Prior to beginning his consulting career, he spent a couple of years as a human resources executive.

• Part I: Foundations of Business Communication 11 Understanding Business Communication 12 Mastering Communication Skills 293 Effective Conflict Resolution 59Part II: The Writing Process 1004 Writing for Business Audiences 1005 Writing and Revising Business Communications 121Part III: Letters, Memos, E-Mail, and Other Brief Messages 1436 Managing Memos and E-Mail 1437 Writing Positive Business Letters 1628 Writing Negative Messages 1899 Writing Persuasively 209Part IV: Developing Speaking Skills 23110 Spoken Communication 23111 Giving Speeches and Oral Presentations 257Part V: Reports and Proposals 28512 Writing Business Reports 28513 Writing Business Proposals 308Part VI: Employment Messages 33714 Writing Resumes and Job Letters 33715 Interviewing for Employment 361Appendix A 385Appendix B 391Appendix C 411Glossary 423Index 431