When Talk Works

Profiles of Mediators

Häftad, Engelska, 1997

Av Deborah M. Kolb, Kolb, Deborah M Kolb

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An intimate look at how twelve mediators achieve extraordinary results. At last, Deborah Kolb's collection of interview-based profiles of mediators at work is available in paperback. Written in the style of the New Yorker, the book consists of twelve personal and compelling stories of successful mediators for all areas of our society. Kolb reveals who they are and what techniques they use to achieve results."The best examination of what mediators actually do. Anyone who wants to settle a dispute will learn from these profiles."—Roger Fisher, coauthor, Getting to Yes

Produktinformation

Utgivningsdatum1997-06-27
Mått153 x 229 x 35 mm
Vikt735 g
FormatHäftad
SpråkEngelska
Antal sidor544
FörlagJohn Wiley & Sons Inc
ISBN9780787910907

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Preface xiiiThe Authors xviiIntroductionAnother Way to Settle Disputes: The Practice of Meditation 1Deborah M. KolbPart One The Professionals1 Frances Butler: Questions That Lead to Answers in Child Custody Mediation 17Kenneth Kressel2 Patrick Davis: “To Bring Out the Best … To Undo a Little Pain” in Special Education Mediation 61Susan S. Silbey3 Howard Bellman: Using “Bundles of Input” to Negotiate an Environmental Dispute 105Christine B. Harrington4 William Hobgood: “Conditioning” Parties in Labor Grievances 149Deborah M. Kolb5 Patrick Phear: Control, Commitment, and Minor Miracles in Family and Divorce Mediation 191Austin SaratPart Two Builders of the Field6 Albie M. Davis: Community Mediation as Community Organizing 245Sally Engle Merry7 Eric Green: finding Alternatives to Litigation in Business Disputes 279Lavinia E. Hall8 Lawrence Susskind: Activist Mediation and Public Disputes 309John ForesterPart Three Extending the Reach of Mediation9 Juju Atkinson: Blurring the Distinction Between Mediation and Adjudication 359William M. O’Barr10 Jimmy Carter: The Power of Moral Suasion in International Mediation 375Eileen F. Babbitt11 Linda Colburn: On-the Spot Mediation in a Public Housing Project 395Neal Milner12 Joseph Elder: Quiet Peacemaking in a Civil War 427Thomas PrincenConclusionThe Realities of Making Talk Work 459Deborah M. Kolb and Kenneth KresselIndex 495

"Insightful and highly readable. The best examination of what successful mediators actually do. Anyone who wants to settle a dispute will learn a lot from these profiles." --Roger Fisher, coauthor, Getting to Yes "All mediators, and anyone else who practices or is interested in alternative dispute resolution, will be interested in this book." --Mary P. Rowe, ombudsperson, Massachusetts Institute of Technology "A must read for anyone contemplating the practice of alternative dispute resolution as a mediator or using the services of a mediator." --Wallace Warfield, George Mason University, and former president, Society of Professionals in Dispute Resolution