Ros Scott has spent her career in cancer and palliative care, having trained originally as a Therapeutic Radiographer. She joined CHAS in 1996 as a Volunteer Co-ordinator, becoming Head of Voluntary Services and Director of Organisational Development in 2007. As director of Organisational Development she has responsibility for Human Resources, Voluntary Services, Learning and Development, Organisational Policy and Change Management. She remains passionate about raising the profile of volunteering and the development of voluntary services in hospices and is recognised for her research and publication in this field. Previously Chair of the Help the Hospices Advisory Panel on Volunteering and the Association of Voluntary Services Managers (the professional association for hospice VSMs), she currently chairs the Association of Children's Hospices Volunteer Managers' Forum.

• 1. Introduction ; 2. Setting the scene: the landscape of volunteering ; 3. The management role of the Voluntary Services Manager ; 4. Considering Quality and Measuring Impact ; 5. The selection of volunteers ; 6. The training and education of volunteers ; 7. The support of volunteers ; 8. Volunteering and legal issues ; 9. Professionals working as volunteers ; 10. Ethical Issues for VSMs in Hospice Care ; 11. Volunteers working in a bereavement service ; 12. Volunteers in a Children's Hospice ; 13. Volunteers working in a comprehensive palliative care service in Australia ; 14. Volunteers working in a community palliative care service ; 15. Volunteers working in a tertiary referral teaching hospital ; 16. Neighbourhood Network in Palliative Care, Kerala, India ; Glossary ; Index

Review from previous edition This refreshingly jargon-free book informs, guides, educates and generally gives clarity to what managing volunteers in palliative care is about and how complex this work really is... I only wish it had been published when I first started!

Ros Scott has spent her career in cancer and palliative care, having trained originally as a Therapeutic Radiographer. She joined CHAS in 1996 as a Volunteer Co-ordinator, becoming Head of Voluntary Services and Director of Organisational Development in 2007. As director of Organisational Development she has responsibility for Human Resources, Voluntary Services, Learning and Development, Organisational Policy and Change Management. She remains passionate about raising the profile of volunteering and the development of voluntary services in hospices and is recognised for her research and publication in this field. Previously Chair of the Help the Hospices Advisory Panel on Volunteering and the Association of Voluntary Services Managers (the professional association for hospice VSMs), she currently chairs the Association of Children's Hospices Volunteer Managers' Forum.

• 1. Introduction ; 2. Setting the scene: the landscape of volunteering ; 3. The management role of the Voluntary Services Manager ; 4. Considering Quality and Measuring Impact ; 5. The selection of volunteers ; 6. The training and education of volunteers ; 7. The support of volunteers ; 8. Volunteering and legal issues ; 9. Professionals working as volunteers ; 10. Ethical Issues for VSMs in Hospice Care ; 11. Volunteers working in a bereavement service ; 12. Volunteers in a Children's Hospice ; 13. Volunteers working in a comprehensive palliative care service in Australia ; 14. Volunteers working in a community palliative care service ; 15. Volunteers working in a tertiary referral teaching hospital ; 16. Neighbourhood Network in Palliative Care, Kerala, India ; Glossary ; Index

Review from previous edition This refreshingly jargon-free book informs, guides, educates and generally gives clarity to what managing volunteers in palliative care is about and how complex this work really is... I only wish it had been published when I first started!

Ros Scott has spent her career in cancer and palliative care, having trained originally as a Therapeutic Radiographer. She joined CHAS in 1996 as a Volunteer Co-ordinator, becoming Head of Voluntary Services and Director of Organisational Development in 2007. As director of Organisational Development she has responsibility for Human Resources, Voluntary Services, Learning and Development, Organisational Policy and Change Management. She remains passionate about raising the profile of volunteering and the development of voluntary services in hospices and is recognised for her research and publication in this field. Previously Chair of the Help the Hospices Advisory Panel on Volunteering and the Association of Voluntary Services Managers (the professional association for hospice VSMs), she currently chairs the Association of Children's Hospices Volunteer Managers' Forum.

• 1. Introduction ; 2. Setting the scene: the landscape of volunteering ; 3. The management role of the Voluntary Services Manager ; 4. Considering Quality and Measuring Impact ; 5. The selection of volunteers ; 6. The training and education of volunteers ; 7. The support of volunteers ; 8. Volunteering and legal issues ; 9. Professionals working as volunteers ; 10. Ethical Issues for VSMs in Hospice Care ; 11. Volunteers working in a bereavement service ; 12. Volunteers in a Children's Hospice ; 13. Volunteers working in a comprehensive palliative care service in Australia ; 14. Volunteers working in a community palliative care service ; 15. Volunteers working in a tertiary referral teaching hospital ; 16. Neighbourhood Network in Palliative Care, Kerala, India ; Glossary ; Index

Review from previous edition This refreshingly jargon-free book informs, guides, educates and generally gives clarity to what managing volunteers in palliative care is about and how complex this work really is... I only wish it had been published when I first started!