Violence and Aggression in the Workplace

Lecturer, The University of Nottingham, Mental Health Expert, Department of Health, Specialist Practitioner, Acute Psychiatric Nurse Care, Personal Safety Trainer and Physical Intervention Advisor

• Violence and aggression. Theories of aggression. Managing violence and aggression: risk reduction and prevention. Managing an aggressive incident. Staff support. Special considerations: care in the community. Special considerations: gender, violence, health and healthcare. Special considerations: legal issues.

"'Aimed at all healthcare staff that may have cause to come into contact with the patient or their family, including reception staff and those that deal with complaints. It is designed to reflect good practice which is in use throughout the NHS and other organisations to help protect healthcare staff from the risk that is violence and aggression.' Paul Linsley, in the Preface"