Validating a Best Practice

• Utgivningsdatum: 2020-07-27
• Mått: 178 x 254 x 21 mm
• Vikt: 553 g
• Format: Häftad
• Språk: Engelska
• Antal sidor: 258
• Förlag: Taylor & Francis Ltd
• ISBN: 9780367443917

• Tillverkningsteknik
• Projektledning

Yves Van Nuland, PhDAfter his studies of PhD Chemistry at the University of Leuven (Belgium) (1977), Yves worked at the Belgian FDA (1978). Next, he was laboratory and quality manager at PRB (chemical industry) (1979-1988) and quality manager at UCB Chemicals in Brussels (1989-1994). As a self-employed consultant-trainer, he gives support to his customers on subjects like excellence models (EFQM and MBA), Business Process Management, KPI’s and company culture. He is coauthor and editor of the book Excellent: A Guide for the Implementation of the EFQM Excellence Model.Grace L. Duffy, President Management and Performance Systems Grace provides services in organizational and process improvement, leadership, quality, customer service and teamwork. She designs and implements effective systems for business and management success. She is author of The Quality Improvement Handbook, The Executive Guide to Improvement and Change, Executive Focus: Your Life and Career, The Public Health Quality Improvement Handbook, QFD and Lean Six Sigma for Public Health, Modular kaizen: Dealing with Disruption, Tools and Applications for Starting and Sustaining Healthy Teams, The Encyclopedia of Quality Tools, The Quality Improvement Pocket Guide, and Modular Kaizen: Continuous and Breakthrough Improvement. Ms. Duffy has over 40 years experience in successful business and process management in corporate, government, education, healthcare, not for profit, and small business. She is a recognized specialist in leadership and executive performance. Grace uses her experience as President, CEO and senior manager to assist organizations and individuals in performance excellence. She is a frequently requested keynote and conference speaker on organizational and professional performance. She is an active coach and mentor to senior leaders in large corporations as well as entrepreneurs, focusing on strategic alignment of individual skills to organizational outcomes.Grace holds a Masters in Business Administration fromGeorgiaStateUniversityand a Bachelor’s in Archaeology and Anthropology fromBrighamYoungUniversity. She is an American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence, Certified Quality Improvement Associate, and Certified Quality Auditor. Grace is a Certified Lean Six Sigma Master Black Belt, and Manager of Process Improvement. Grace is a member of ASTD, ISPI and ASQ. She is an ASQ Fellow and Past Vice President within the ASQ Office of the President and 2014 recipient of the ASQ Distinguished Service Medal.

“Much of the field of quality focuses on the unrelenting reduction of variation that is then documented and established as standard process or practice. Duffy and Van Nuland are visionaries in identifyingthe critical need to reduce the variation that exists globally for companies trying to consistently establish Best Practices and for developing their “BEST” tool. This tool has the potential to becomethe global standard for the way Best Practices are developed and compared, elevating the effective ness of this practice by an order of magnitude.” Bruce DeRuntz, PhD, FASQ, College of Engineering, Southern Illinois University, Director of SIU’s Leadership Development Program“This book is well written and much needed for organizations to assess and improve their processes. The BEST-method enables organizations to assess whether their processes contain the criticalelements that provide a good and ultimately BEST practice. This method helps users to identify key resources to enable process management and improvement, as well as connecting to the organization’s strategies. No matter what industry or type of process is being evaluated, the BEST method can be effectively used. It provides an innovative approach to truly assess a BEST practice, encouragingprocess, results, enablers, and formats.” Dr. Sandy Furterer, PhD, FASQ, CMQ/OE, LSSMBB, Associate Professor and Associate, Chair at the University of Dayton in the Department of Engineering Management, Systemsand Technology

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