Pete Sanders worked for over 25 years as a counsellor, founded BAC Accredited counsellor training courses in Wigan and Manchester, and supervised counsellors for many years. After leaving the world of education he set up PCCS Books with his wife, Maggie. He has written several books and articles on counselling and still dabbles at the fringes with odd contributions here and there. He now spends most of his time concentrating on creating a strong library of published person-centred literature through the work of PCCS Books.

• Useful questionsNecessary definitionsTelephone counsellingThe impact of technologyBefore the callOn the telephoneCalls we would rather not receiveAfter the callBetween callsResearch into telephone helping and counsellingOne voluntary agency and its trainingFurther reading

The reservation I have about Pete Sanders' book is that it says in a more succinct fashion everything I have been trying to impart in my Listening Skills Workshops these past years! Jan Korris M.E. Association Consultant