User Experience Foundations

Nick de Voil has been helping organisations to design and evaluate digital products, services and systems for over 30 years. He developed the world's first training course in User Experience for business analysts and now specialises in helping organisations to optimise customer experience by designing business processes ‘from the outside in’.

• 1. Introduction2. The Context for UX(1): Rationale and Concepts3. Guiding Principles4. User Research5. Illustrating theContext of Use6. MeasuringUsability7. InformationArchitecture8. Interaction Design9. Visual Design10. User InterfacePrototyping11. UsabilityEvaluation12. The Context forUX (2): Project ProcessesAppendix: The BCSFoundation Certificate in User Experience

This book gives all the steps needed to ensure products and services are useful, usable and actually used. Nick de Voil brings his considerable experience to identify what’s both similar and different between user experience and other traditional practices. All this results in a must-read and approachable book.