Unmasking the Social Engineer

CHRISTOPHER HADNAGY is author of the best-selling book, Social Engineering: The Art of Human Hacking and professional social engineer who works with Fortune 500 companies.DR. PAUL EKMAN, PH.D., is the world’s foremost expert on facial expressions and professor emeritus of psychology at the University of California San Francisco School of Medicine. Dr. Ekman’s pioneering work in the field of nonverbal communication and visual lie detection was the inspiration behind the hit TV series Lie to Me, for which he acted as a scientific consultant. Dr. Ekman has also served as an advisor to police departments and anti-terrorism groups within the United States government, and is the author 13 books, including Telling Lies and Emotions Revealed.

• Foreword xvAcknowledgments and Preface xviiIntroduction xxiI Building the Foundation 11 What Is Nonverbal Communication? 3The Different Aspects of Nonverbal Communication 8Kinesics 9Proxemics 13Touch 14Eye Contact 15Olfactics 16Adornment 17Facial Expressions 19How to Use This Information 20Summary 232 What Is Social Engineering? 25Information Gathering 28Pretexting 29Elicitation 30Rapport 30Influence/Manipulation 32Framing 33Nonverbal Communications 34The Three Basic Forms of Social Engineering 34Become Phishers of Men 35When The Phone Is More Dangerous Than Malware 39I Am Not the Social Engineer You Are Looking For 43Using Social Engineering Skills 45The Good 46The Bad 47The Ugly 48Summary 48II Decoding the Language of the Body 513 Understanding the Language of the Hands 53Communicating with Your Hands 55Origin 57Coding 57Usage 58High-Confidence Hand Displays 66Low-Confidence and Stress Hand Displays 75Getting a Handle on the Hands 78Summary 794 The Torso, Legs, and Feet 81Legs and Feet 83Torso and Arms 89Summary 975 The Science Behind the Face 99Just the FACS 103What Is a Truth Wizard? 105Emotions versus Feelings 108Fear 109Surprise 113Sadness 116Contempt 121Disgust 125Anger 128Happiness 132Perfect Practice Makes Perfect 136Summary 1376 Understanding Nonverbal Displays of Comfort and Discomfort 139Neck and Face Pacifying 143What to Watch For 144Mouth Covers 146What to Watch For 147Lips 147What to Watch For 151Eye Blocking 153What to Watch For 154Self-Comforting and Head Tilts 154What to Watch For 157Summary 158III Deciphering the Science 1597 The Human Emotional Processor 161Introducing the Amygdala 164How the Amygdala Processes Information 165Hijacking the Amygdala 167Human See, Human Do 169Reading Other People’s Expressions 170Your Own Emotional Content 171Nonverbal Social Proof 171Using Amygdala Hijacking as a Social Engineer 172Summary 1748 The Nonverbal Side of Elicitation 177Artificial Time Constraints 181Sympathy/Assistance Themes 182Ego Suspension 184Ask How, When, and Why Questions 186Conversational Signals 187Action Unit 1: Inner Brow Raiser 188Action Unit 2: Outer Brow Raiser 188Action Unit 4: Brow Lowerer 189Conversational Signals of Emotions 190Breaking Down Conversational Signals 191Batons 191Underliner r 192Punctuation 192Question Mark 193Word Search 193Nonverbal Conversational Signals 193Conversational Signals as a Social Engineer 195Summary 196IV Putting It All Together 1979 Nonverbal Communication and the Social Engineer Human Being 199Applying This Information as a Professional Social Engineer 202Using This Book to Defend 206Becoming a Critical Thinker 207Summary 210Index 213

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