Pete Wallis is the senior practitioner in restorative justice for Oxfordshire Youth Offending Service. He has facilitated hundreds of restorative meetings and written or co-authored several books and articles on the subject. In 2011 he set up a charity to support young crime victims, and he is a consultant for the new Restorative Services Quality Mark.

• IntroductionPart One: Empathy Level Zero: Hurting;Crime and unhappiness;The gap caused by crime;Part Two: Empathy Level One: Seeing;Entering the criminal justice system;Into the criminal courts;Part Three: Empathy Level Two: Voicing;Unripe restorative justice;Restorative enquiry;The keys and blocks to restorative justice;Choice, encouragement or coercion?;Part Four: Empathy Level Three: Hearing;Indirect restorative justice;The restorative meeting;Part Five: Empathy Level Four: Helping;'Doing sorry';Does it always go so well?;Part Six: Empathy Level Five: Healing;Into the heart of restorative justice;Conclusion.

"A compelling, honest and moving book which will make a huge contribution to the field." Belinda Hopkins, Transforming Conflict "A well-researched, original and welcome contribution to the growing literature on restorative justice, focusing on the development of empathy to gradually reveal the layers of the restorative process." Marian Liebmann, OBE, Independent Restorative Justice Trainer and Consultant

Pete Wallis is the senior practitioner in restorative justice for Oxfordshire Youth Offending Service. He has facilitated hundreds of restorative meetings and written or co-authored several books and articles on the subject. In 2011 he set up a charity to support young crime victims, and he is a consultant for the new Restorative Services Quality Mark.

• IntroductionPart One: Empathy Level Zero: Hurting;Crime and unhappiness;The gap caused by crime;Part Two: Empathy Level One: Seeing;Entering the criminal justice system;Into the criminal courts;Part Three: Empathy Level Two: Voicing;Unripe restorative justice;Restorative enquiry;The keys and blocks to restorative justice;Choice, encouragement or coercion?;Part Four: Empathy Level Three: Hearing;Indirect restorative justice;The restorative meeting;Part Five: Empathy Level Four: Helping;'Doing sorry';Does it always go so well?;Part Six: Empathy Level Five: Healing;Into the heart of restorative justice;Conclusion.

"A compelling, honest and moving book which will make a huge contribution to the field." Belinda Hopkins, Transforming Conflict "A well-researched, original and welcome contribution to the growing literature on restorative justice, focusing on the development of empathy to gradually reveal the layers of the restorative process." Marian Liebmann, OBE, Independent Restorative Justice Trainer and Consultant

Pete Wallis is the senior practitioner in restorative justice for Oxfordshire Youth Offending Service. He has facilitated hundreds of restorative meetings and written or co-authored several books and articles on the subject. In 2011 he set up a charity to support young crime victims, and he is a consultant for the new Restorative Services Quality Mark.

• IntroductionPart One: Empathy Level Zero: Hurting;Crime and unhappiness;The gap caused by crime;Part Two: Empathy Level One: Seeing;Entering the criminal justice system;Into the criminal courts;Part Three: Empathy Level Two: Voicing;Unripe restorative justice;Restorative enquiry;The keys and blocks to restorative justice;Choice, encouragement or coercion?;Part Four: Empathy Level Three: Hearing;Indirect restorative justice;The restorative meeting;Part Five: Empathy Level Four: Helping;'Doing sorry';Does it always go so well?;Part Six: Empathy Level Five: Healing;Into the heart of restorative justice;Conclusion.

"A compelling, honest and moving book which will make a huge contribution to the field." Belinda Hopkins, Transforming Conflict "A well-researched, original and welcome contribution to the growing literature on restorative justice, focusing on the development of empathy to gradually reveal the layers of the restorative process." Marian Liebmann, OBE, Independent Restorative Justice Trainer and Consultant