'Rooted in the real world with numerous well-crafted everyday examples, this book is creative and imaginative in its scope and has the potential to appeal to students from a wide range of countries, given the breadth of examples and case studies.' - David Wilson, De Montfort University, UK 'This book takes an original approach in the field of classical books on Public Administration. Not burdened by academic specialisms, and written in an accessible style, this is almost like a GPS of public administration for the topics covered.' - Geert Bouckaert, KU Leuven, Belgium