Understanding Crisis Communication

Dr. Jiankun Gong is Senior Lecturer in the Department of Media and Communication Studies, Faculty of Arts and Social Sciences, Universiti Malaya, Malaysia. His research focuses on crisis and risk communication, media effects in digital environments, digital journalism, and health and science communication, with particular interest in wellbeing and the public understanding of science.Dr. Muhammad Zaiamri Zainal Abidin is Senior Lecturer in the Department of Media and Communication Studies, Faculty of Arts and Social Sciences, Universiti Malaya, Malaysia. His expertise spans strategic communication, public relations, new media and ageing, and media law and ethics, with a focus on how communication strategies and digital platforms shape behaviour and social wellbeing.Professor Kwan-Hoong Ng is Emeritus Professor of Medical Physics in the Department of Biomedical Imaging, Faculty of Medicine, Universiti Malaya, Malaysia. His work centres on medical physics, radiology, and radiation protection, and he has served as an expert for the International Atomic Energy Agency, advising on the safe and effective use of nuclear technologies in medicine.

• 1. From Broadcast to Platform: History, Theory, and the Platform Turn.- 2. Case Studies of Major Nuclear Disasters.- 3. Evolving Crisis Communication: From Nuclear Incidents to Pandemic Infodemics in a Platform World.- 4. The Role of Social Media in Modern Crisis Communication.- 5. Building Trust in Crisis Communication.- 6. Translating Science to Policy: Principles, Tools, and Participatory Practices.- 7. Policy Recommendations & Future Directions.