Understanding and Dealing with Controlling, Intimidating and Manipulative Personalities

Martin J Smith is a Senior Lecturer in the social sciences at Nottingham Trent University, UK, and an independent training consultant. He specialises in extreme difficult behaviour and personality issues which go well beyond simply awkward and often highly controlling, intimidating and manipulative. He has over thirty years training experience in communication, interpersonal skills and conflict management. He is also a psychotherapist specialising in the treatment of anxiety, depression, stress, phobias and post traumatic stress disorders with over 23 years clinical experience.

• 1. Introduction - Once upon a time in Nottingham.- 2. Listening to the Alarm Bells.- 3. Emotional Intelligence and Critical Thinking.- 4. CIM personality - What are we talking about?.- 5. An Introduction to Personality theory.- 6. The Dark Triad and the Dark Tetrad.- 7. Other Difficult / Challenging Personality types.- 8. Initial Engagement and Management Strategies for DT and other difficult and challenging personalities.- 9. The CIM control strategies.- 10. Drama / Influence and Impression Management.- 11. Useful Strategies to manage CIM interactions.- 12. Conclusion and some final thoughts.