Trust and the Health of Organizations

• 1. The Decline of Trust.- The Health Professions.- Government.- Corporate Business.- Education.- Churches.- Wall Street.- Is the Trend Real?.- Our Focus: Trust in Organizations.- Summary.- 2. Trust in Persons.- Creating Trust.- The Beginning of Trust.- Risk and Trusting.- A Trusted Person.- When Trust Fails.- Networks of Trust.- Summary.- 3. Trust in Organizations.- The Culture of Trust.- Leadership Behaviors and Trust.- Followership and Trust.- Trust-Building and Organizational Citizenship Behaviors.- CEO’s and Cultures Change: What About Trust?.- Summary.- 4. Trust and the Lifecycle of Organizations.- Organizations As Persons.- Organizational Lifecycle Transitions.- Relationships Between Trust, Organizational Culture, and Leadership Behavior.- Characteristics of a Trustful Organization.- Virtual Trust.- Summary.- 5. How Trust and Distrust Work in Organizations.- Indicators of Trust.- Building a Culture of Distrust.- Indicators of Distrust.- Pockets of Trust and Distrust.- Tough and Easy Cultures.- No Organization is a 10.- Intuition and Trust.- How CEO’s Learned Trust: Mentors and Models.- Summary.- 6. Challenges to Trust During Change and Crises.- Planned Change and Trust.- Unplanned Change and Trust.- Typical Organizational Change and Trust.- Organizational Crises and Trust.- Organizational Coping and Survival.- Change and Trust.- Change Changes Relationships.- Building, Managing, and Preventing Organizational Fires.- Do People Really Change?.- Summary.- 7. The Culture That Wouldn’t Budge: A Case Study.- Ten Themes.- Analysis.- Summary.- 8. The Health of Organizations.- What is a Healthy Organization?.- Similarities and Differences Between Individuals and Organizations.- Characteristics of Healthy Organizations.- How Organizations Become Unhealthy.- Cycles ofSickness and Health.- Degrees of Organizational Health.- How an Organization Solves Problems.- Preparing for Uncertain Change.- Trust and the Health of Organizations.- Can Trust Be Trusted? Family Businesses: Two Sides of the Same Coin.- Summary.- 9. The Ethical Organization.- What is an Ethical Organization?.- The Organization as an Ethical Community.- A Culture of Ethics.- How Organizations and Individual Members Become Unethical.- Why Unethical Leaders Persist.- Finding Integrity, Creating Trust.- Summary.- Notes.- Appendix A.- Appendix B.

"Trust and the Health of Organizations is a rich source of suggestions for elevating trust in organizations." (Richard E. Kopelman; Contemporary Sociology 33, 2)