Trauma-Informed Leadership in Libraries

Janet Crum is Director, Health Sciences Library at the University of Arizona. She has held a variety of leadership and management positions in academic and health sciences libraries since 2002, including department head roles at Oregon Health and Science University (Portland, OR) and Northern Arizona University (Flagstaff, AZ) and served as Director of Library Services at City of Hope National Medical Center in Duarte, CA.David H. Ketchum has more than twenty years of academic library experience. He earned a Master of Library and Information Science degree in 2008 and has held a variety of appointed and elected leadership positions within libraries and professional library organizations. David is currently the Director of Access Services at the University of Oregon Libraries. David’s professional interests include operational management, library public service, employee development, and strategic planning.

• Introduction; Janet Crum Chapter 1. Trauma-Informed Leadership: Managing Legacy Toxicity; Lauren Slingluff and Elizabeth DillChapter 2. Transforming Chaos into Compassion: Emotional Intelligence and Trauma-Informed Practices for Holistic Change Management in Libraries; Phenessa A. Gray Chapter 3. Corporate Stockholm Syndrome: An Explanation for Employee Commitment in Consistently Dysfunctional Library Organizations?; Jenny Meslener and Kayla Gourlay Chapter 4. How Library Leadership Can Support Their Staff Through Trauma; Meghan Hupe Chapter 5. Trauma-Informed Approaches to Academic Library Hiring and Onboarding; Andrea Harrow, Karin Saric, Annie M. Thompson, and Hannah M. Schilperoort Chapter 6. Emergency Planning in Libraries: Towards a Trauma-Informed and Resilience-Focused Approach; Cindy Pierard and Anne SchultzChapter 7. Trauma-Informed Leadership: A Focus on Grief; Jennifer E. Nutefall and Lynne Serviss Chapter 8. Testimonies From the Frontline: Post-Crisis Academic Library Staff Balance the Narrative; Elena Carrillo, Jung Mi Scoulas, and Kevin O’Brien Chapter 9. The Journey Toward Implementing Trauma-Informed Practices to Support Patrons and Staff in an Academic Library Setting; Dana V. Lema, Bethany Bones, Alexandra Franz-Harder, Robyn Huff-Eibl, Nisha Mody, Gerald J. Perry, and Megan Senseney Chapter 10. Addressing Cultures of Silence and Creating Psychological Safety in Access Services; Melanie Bopp, Kaitlyn L. Kinney, and Tori Rodriguez Chapter 11. Be Smart About Safety: A Shift Towards a Trauma-Informed Culture; Micquel Little, Dylan Romero, and Aira Lipson