Transformational Collaborative Outcomes Management

John S. Lyons is the founding Director of the Center for Innovation in Population Health and a Professor of Health Management and Policy in the College of Public Health at the University of Kentucky USA. He has dedicated his career to creating strategies that effectively represent under-represented populations in policy decision-making.

• Chapter 1. Understanding the business of personal change.- Chapter 2. Managing services versus transformations.- Chapter 3. Helping as a complex system.- Chapter 4.  TCOM.- Chapter 5. Communimetrics—Measurement in TCOM.- Chapter 6. Setting the stage: Establishing and maintaining a TCOM organization.- Chapter 7.  TCOM at the individual level.- Chapter 8.  TCOM at the program level.- Chapter 9.  Creating and managing systems that care.- Chapter 10 ‘Doing’ TCOM:  strategies, barriers, and opportunities for implementing and sustaining.- Chapter 11. Social and political considerations in evolving effective helping systems.- Chapter 12.  Developing and managing the field of TCOM.