Training in Interpersonal Skills: TIPS for Managing People at Work

Pearson New International Edition

Häftad, Engelska, 2013

1 499 kr

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For undergraduate and graduate courses in organisational behaviour and human resources.
An applied approach to developing and practicing interpersonal skills.
By developing and practicing the material in Training in Interpersonal Skills, students can learn how to build productive relationships for any situation. This text also helps students master the skills necessary for personal and organisational effectiveness such as self-management, communication, teaming, and problem solving.
The sixth edition includes several new pedagogical tools–such as self-assessment quizzes, exercises, cases, etc.–and information on the importance and usage of social networking.

Produktinformation

Utgivningsdatum2013-08-23
Mått215 x 276 x 19 mm
Vikt932 g
FormatHäftad
SpråkEngelska
Antal sidor384
Upplaga6
FörlagPearson Education
ISBN9781292020693

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Stephen P. Robbins is Professor Emeritus of Management at San Diego State University and the world's best-selling textbook author in the areas of both management and organisational behaviour. His books are used at more than a thousand US colleges and universities; have been translated into 19 languages; and have adapted editions for Canada, Australia, South Africa, India and the Middle East. Dr Robbins is also the author of the best-selling books The Truth about Managing People and Decide & Conquer.

1. Skills: An Introduction2. Self-Awareness: A Point of Departure3. Self-Management: Clarifying Values, Setting Goals, and Planning4. Applying Emotional Intelligence5. Sending Interpersonal Messages6. Listening and Reading Nonverbal Messages7. Providing Feedback8. Communicating Across Cultures9. Goal Setting10. Coaching, Counseling, and Mentoring11. Empowering People Through Delegation12. Politicking13. Applying Leadership Style14. Managing Change15. Facilitating Teamwork16. Valuing Diversity17. Ethical Decision Making18. Creative Problem Solving19. Resolving Conflicts20. Persuading21. Negotiating