Training in Interpersonal Skills: TIPS for Managing People at Work

Pearson New International Edition

Häftad, Engelska, 2013

1 459 kr

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For undergraduate and graduate courses in organisational behaviour and human resources.
An applied approach to developing and practicing interpersonal skills.
By developing and practicing the material in Training in Interpersonal Skills, students can learn how to build productive relationships for any situation. This text also helps students master the skills necessary for personal and organisational effectiveness such as self-management, communication, teaming, and problem solving.
The sixth edition includes several new pedagogical tools–such as self-assessment quizzes, exercises, cases, etc.–and information on the importance and usage of social networking.

Produktinformation

Utgivningsdatum2013-08-23
Mått215 x 276 x 19 mm
Vikt932 g
FormatHäftad
SpråkEngelska
Antal sidor384
Upplaga6
FörlagPearson Education
ISBN9781292020693

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Stephen P. Robbins is Professor Emeritus of Management at San Diego State University and the world's best-selling textbook author in the areas of both management and organisational behaviour. His books are used at more than a thousand US colleges and universities; have been translated into 19 languages; and have adapted editions for Canada, Australia, South Africa, India and the Middle East. Dr Robbins is also the author of the best-selling books The Truth about Managing People and Decide & Conquer.

Part I: Self-Awareness Chapter 1. Skills: An Introduction Chapter 2. Self-Awareness: A Point of Departure Chapter 3. Self-Management: Clarifying Values, Setting Goals, and Planning Chapter 4. Applying Emotional Intelligence Part II: Communicating Chapter 5. Sending Interpersonal Messages Chapter 6. Listening and Reading Nonverbal Messages Chapter 7. Providing Feedback Chapter 8. Communicating Across Cultures Part III: Motivating Chapter 9. Goal Setting Chapter 10. Coaching, Counseling, and Mentoring Chapter 11. Empowering People Through Delegation Part IV: Leading Chapter 12. Politicking Chapter 13. Applying Leadership Style Chapter 14. Managing Change Part V: Teaming Chapter 15. Facilitating Teamwork Chapter 16. Valuing Diversity Part VI: Problem Solving Chapter 17. Ethical Decision Making Chapter 18. Creative Problem Solving Chapter 19. Resolving Conflicts Chapter 20. Persuading Chapter 21. Negotiating