Cy Charney (Thornhill, ON) is president of Charney and Associates, an organizational and individual performance-improvement consulting firm. He is the author of The Manager's Tool Kit(0-8144-7881-6) and The Trainer's Tool Kit(0-8144-7944-8).

• "TRAINING TODAY Today's Organizations Today's Trainers Today's Trainees Training Trends -- Then and Now Learning Organizations Successful Training Criteria ALIGNING TRAINING WITH THE ORGANIZATION'S OBJECTIVES Linking Training to Business Needs Aligning Trainers with the Organization Training Needs Analysis Designing a Training Needs Analysis Using 360- Feedback For Training Needs Analysis Core Competencies Developing a Training Curriculum MANAGING THE TRAINING INVESTMENT Budgets: Building a Case For More Training Dollars Cost and Benefits of Training Alternatives to Training Stretching the Training Dollars Using Consultants Outsourcing Choosing Facilities Requests For Proposals For Training Services DEVELOPING TRAINING PROGRAMS Lesson Plan Development Training Program Design Methodology -- Choosing the Right One Role-Play: Design and Conduct Training Materials Case Studies Simulations Pilot Programs DELIVERY OPTIONS Technology: Choosing High Tech or Low Tech E-Learning Video Conferencing Self-Directed Learning Computer-Based Training CONDUCTING TRAINING Preparation for Training Icebreakers Overcoming Nervousness Impact in the Classroom Videos: Using Them To Their Best Advantage Dealing with Difficult Behavior Resistance to Training Keeping Trainees Focuses Flipcharts Do's and Don'ts Overhead Do's and Don'ts Activities and Exercises Computer-Projected Presentations Presentation skills Facilitators Do's and Don'ts Trainer's Top 10 Tips Humor Diversity in the Classroom Post-Course Evaluation SPECIALIZED TRAINING COURSES Orientation Product Training Outdoor Training Conferences and Seminars EVALUATING THE IMPACT OF TRAINING ON PERFORMANCE IMPROVEMENT Targeting the Right Results Levels of Evaluation Measuring Training Results Program Evaluations DEVELOPING TRAINERS AND FACILITATORS Train-the-Trainer Sessions Professional Development For Trainers and Facilitators Professional Associations: A Checklist For Selecting and Joining SUSTAINING THE IMPACT OF TRAINING Manager's Role in Supporting Training Coaching for Skills Development The Individual Development Plan The Developmental Planning Meeting Making The Most of Development Planning Meetings Developmental Learning Activities GROWING ORGANIZATION CAPACITY Mentoring Best Practices Implementing a Mentoring Program Training and Orientation for Mentors and Mentorees Career Planning Prompting Career Self-Management Succession Planning Designing an In-House Succession Program Ten Ways to take the "Success" out of Succession Planning Energizing High Performers through Training and Learning Opportunities"