Tourism Intelligence for Destination Management

Juan Ignacio Pulido-Fernández is a Professor of Applied Economics (Tourism Economics) in the Department of Economics and Head of the Laboratory of Analysis and Innovation in Tourism at the University of Jaén, Spain.Diana López-Molina is a Professor at the University of Cuenca, Ecuador.Cristina Barzallo-Neira is a Professor at the University of Cuenca, Ecuador.

• Section 1. Tourism Intelligence: Concepts and Tools Chapter 1. Tourism Intelligence: Basic Concepts; Cristina Barzallo-Neira, Diana López-Molina, and Juan Ignacio Pulido-Fernández Chapter 2. Tools at the Service of Tourism Intelligence; Juan Ignacio Pulido-Fernández and Cristina Barzallo-Neira Chapter 3. Tourism Data Analysis and Big Data; Inmaculada Gallego Galán Chapter 4. Tourism Intelligence and Innovation in Destination Management; Isabel Carrillo-Hidalgo Chapter 5. Tourism Intelligence Systems: Justification, Content and Critical Success Factors; Juan Ignacio Pulido-Fernández and Cristina Barzallo-Neira Section 2. The Role of Tourism Intelligence in Destination Management Chapter 6. Tourism Intelligence in Destination Planning: From Data to Territory; Jairo Casado-Montilla Chapter 7. Governance and Social Capital in Destination Management: Stakeholder Participation in the Implementation of Tourism Intelligence; Diana López-Molina Chapter 8. Boosting the Competitiveness of Destinations through Tourism Intelligence; Marco Tregua and Anna D’Auria Chapter 9. Tourism Intelligence in the Transformation of Destinations towards Sustainability and the Challenge of the Climate Emergency; Erika Harms Chapter 10. Chaordic Navigation: Hotel Resilience in the Shadow of the Gaza Conflict; Christina Karadimitriou, Serkan Uzunogullari, and Nikolaos Pappas Section 3. The Future of Tourism Intelligence Chapter 11. The Great Opportunity for Tourism Intelligence: Smart Tourist Destinations; Cristina Barzallo-Neira and Juan Ignacio Pulido-FernándezChapter 12. Tourism Intelligence to Ensure Carrying Capacity and Combat the Degradation of Destinations; José Manuel Sánchez-Martín Chapter 13. Data Hyper-Segmentation and Traveler Experience Optimization: Travel Patterns and Customer Expectations; Monica Coronel and Anna Irimiás Chapter 14. The Influence of Global Economic and Social Fluctuations on Tourism: How can it be Addressed from a Tourism Intelligence Perspective?; Marcelino Sánchez-Rivero Section 4. Applied Perspectives on Tourism Intelligence Chapter 15. Smart Destination Models: Is All that Glitters Gold?; María Isabel Eljuri-Jaramillo and Lourdes Monserrat Sánchez-Rodas Chapter 16. Tourism Intelligence Systems and Data-Driven Management: The STD-CV Model Experience in the Region of Valencia; David Giner-Sánchez and Marco Antonio Celdrán-Bernabeu Chapter 17. Mapping Smart Tourism Models in Europe: From Smart Destinations to Tourism Intelligence Systems; Ginesa Martínez-del Vas and Miguel Puig-Cabrera Chapter 18. Tourism Intelligence Systems in Latin America: A General Review; Eréndira Miranda Núñez