Total Quality Management in Information Services

Inbunden, Engelska, 1997

Av Guy St. Clair

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Produktinformation

Utgivningsdatum1997-03-19
Mått155 x 230 x undefined mm
Vikt552 g
SpråkEngelska
SerieInformation Services Management Series
Antal sidor286
FörlagDe Gruyter
EAN9783598243684

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Frontmatter -- The author -- Introduction to the series -- Contents -- Foreword -- Introduction: ‘Total quality management means quality service’ -- Part 1 Quality and Information Services -- Part 2 TQM – the Critical Components for Information Services -- Part 3 Bringing quality management to information services -- Selected bibliography -- Appendix: The George Westinghouse Total Quality Achievement Award Evaluation Criteria -- Index